Resolved I cannot access CPANEL or DIRECTADMIN

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nana1002

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Good Morning.
I have been reading about this issue and i am aware about the reasons why i cannot acces to my account (Cpanel or Directadmin).
The problem is due to not using my account for a long time.
But i really need it, and want to continue using it.
Could you help me please?
I wonder if you could restore the service for me
(user: nana1002, domain: genericos.x10.mx)

i would appreciate it very much.
Thanks in advance

Have a very nice day
 

Anna

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There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on December 23.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.
 

nana1002

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There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on December 23.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.




Dear Ana.
I fully understand that you warned me about this in time and that it was my fault that my account was deactivated and you simply carried out your debugging process.
I will take all these rules into account from now on so as not to fall into the same mistake.
I have already entered my account and notice that it is 100% working normally, thanks to your appreciable help.
Thank you very much and have a great day
 
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