i have account 1 year and today my hosting acc remove

[yog_132]

my site work fine

www.barakabraham.com/omer

but in my account i saw only my forum acc , when i click on "hosting" it tell me:

Woah! It appears that you do not have hosting under your client account. This could be the result of a different scenarios:

• An older account was removed as the result of inactivity.
• A past account has been terminated for breaching our Terms of Service.
• You have never had a hosting account.

Whatever the reason, you can always sign up for a hosting account now.

If you believe that this is a mistake you may open a support ticket here.

what i can do i want to buckup my files thank you.

 

[stpvoice]

Hello,

The account that manages that site is linked to a different client/forum account to the one you posted from. Are you aware of that?

Thanks.

 

[yog_132]

damm i forget my other user , you can just give my email i want to restart my pass

 

[stpvoice]

Hello,

I can't disclose details of other accounts for security reasons.

Thanks.