Resolved I have tried the self help page with no joy...

margiott

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My website is not showing when I go to it (domain.org). The screen is blank and then eventually times out. But if I go to the alias (domainorg.x10host.com) the website comes up ok.
 

garrettroyce

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I think the intention was to hide the user's real domain and use a fake one. You can post your real domain so standard users can help you. I can see your domain because I'm a moderator, but not everyone here is.

I can see that m***aorg.x10host.com works correctly and m***a.org does not work. Your DNS is pointing to the server x05, which no longer exists. You need to go to your domain registrar and change the A record to x14, which is your new server, which is 198.91.81.14
 

margiott

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Thanks all. Yes, I was using 'domain' as a generic term. I will try changing details, as suggested above, with the domain registrar.
 

margiott

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My thanks again to Garret (above). Changing the A record worked. Thank you.
 
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