I submitted a support ticket, but I cannot access it.

[teachers30]

The support thread says that the issue has been escalated to a support ticket, but I cannot access that ticket with the link provided. It says: "It appears that we are having some slight difficulties, please wait and try your request again. (D38A904F)". Here is the link: http://x10hosting.com/control?support=&requests=&r=k&t=2271

This is the link to the initial thread: http://x10hosting.com/forums/free-hosting/165727-complete-home-folder-lost.html