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SantoroZ

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Hello! yesterday my site was suspended, don't know exactly the reason. Could any of the staff unsuspend it or telling me the reason to the suspension?
Thanks in advance
 

SantoroZ

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Hello, thanks for answering, but I try to go into my Hosting control panel and I can’t, I can’t go inside
 

SantoroZ

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Hello again and thanks for the quickness, in answering, the reasons listed are:
This site has been automatically suspended for one of the folowing reasons:

  • Free Hosting Account inactivity:All free hosting accounts must access the free hosting dashboard once every 30 days to prevent the account as being marked as inactive.
  • Billing Issues:Non-payment, expired credit card, fraudulent use of credit card information.
  • Technical Reasons: Abuse, unauthorized use, or improper usage of server resources.
  • Copyright violations:Unlawful use of copyrighted software or copyrighted media such as software, music, videos or other intellectual properties.
  • Unsolicited Commercial Email: Sending mass mailings originations from our servers, or bulk advertising a site hosted on our servers.
  • Other Terms Violation:Any other violation of our terms of service could have resulted in the suspension of this domain.
But I don’t know which one of those reasons I’ve violated, could you tell me, in order to, if possible, solve the problem?
 

mrburnsx

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You are misunderstanding the instructions being provided.

1. Log into your account panel at https://x10hosting.com/panel

if a reason is not listed as soon as you log in, there will be a green button for your service name “username @ servername” (click on that button) and it will give you more details.
 

SantoroZ

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Hello, yes I’ve understood that, but logging in your link doesn’t give me a reason to the suspension and using the green button of my username only takes me to a page of general instructions where I can change my password or improve to a premium version and gibes me rules to name my site, so I’m a little lost
 

mrburnsx

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Can you attach a screenshot of what you are seeing on that page?
 

SantoroZ

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Yes of course! Tomorrow in the morning, is 23:49 here in Spain, I’ ve been out, and now I go to sleep!
 

SantoroZ

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This is what I see when I log in your link:
1739615774745.png
As you can verify, no suspending reason here, so I click on my username@servername, following your instructions, and here is the next step:
1739615897709.png

Where I can't find any reason to the suspension neither, clicking any of the three buttons take me to the standard instructions of the site, not any individualized information to me. Is there something I've missed?
 

Eric S

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I can not reproduce this as we see the account is active and able to access DA and the website. Can you refresh your browser and cache and as the domain may have been manually suspended via DA.
 

SantoroZ

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1739895504315.png

I have to leave now, thanks for your attention I will not be able to answer you inmediately in a couple of hours
 

mrburnsx

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Since you are able to reach the control panel, that means the service itself is not suspended, but the domain somehow got manually suspended in the panel.

Check in Account Manager > Domain Setup > Click on the checkbox next to your domain name > then click the Suspend/Unsuspend button
 

SantoroZ

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Ok, It's a relief to me not have been suspended, I follow your instructions arrive to the correct place:

1739901922635.png

I have to say I've never been here before, so don't know what has happened. I pulse the suspend/ unsuspend button, go to the site, and still I'm suspended, refresh the page, nothing changes, you know how can last to receive the order?
 

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