Improve Support

[dogmonster]

I've posted on the suspended accounts board and all the replys I got were from people who seemed to think I'm stupid or deranged, and couldn't even help me because they're not x10 administrators. Don't you think it would be better if people that can help will help?

 

[lambada]

First of all, everyone who works for x10 is an unpaid volunteers doing this in their free time. If you factor in that many have school / college / work / real-life commitments (everyone knows real life is far more important) then you start to realise why we can make no guarantees about support time. We do what we can, when we can. We don't have to do this demanding job.
Secondly, x10 is going through a huge upheaval with 2 new servers on the way, and a recoding of the back end, providing you, in the long run with a better, more stable hosting company.

 

[Brandon]

Can I have the link to the topic please???