Internal Server Error

[sample44]

Hi,

I am trying to access the admin GUI, to easily modify the database without phpMyAdmin, and I received an error message. In addition, I have to say that the database is working, I could manually create new entries and modify the existing ones via phpMyAdmin, and the site will read them. The message is as it follows:

Internal Server Error


The server encountered an internal error or misconfiguration and was unable to complete your request.


Please contact the server administrator at no-reply@x10hosting.com to inform them of the time this error occurred, and the actions you performed just before this error.


More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.​

In order to access the GUI you have to type /Adm after the plain domain at the home, them a pop up will ask you for the user and password. The GUI has the same query to the database than the site, it was working on other servers and I don't know the reason why it doesn't work here.

I have tried to solve it by granting 777 permissions to the folders and documents but it didn't work, because the solution of giving 755 permission to the folders and 644 to the documents is implemented by default in the server. So, you can change the permissions to the files, but not to the folders.

Can you help me, please? Thank you.

 

[lylex10h]

You can change permissions on folders and files by right-clicking on them in the cPanel FileManager in the right plane. You can also use a FTP client to change permissions.

 

[sample44]

I tried. I can change the permissions for the documents, but not for the folders. The folder permissions are reset back to 755 from the server, the document permissions stay at 777.

 

[essellar]

File permissions higher than 644 and folder permissions higher than 755 aren't allowed (although you can set them); they'll error out every time you try to access them. (Allowing higher permissions on a normal shared hosting server setup is basically insane.) PHP pages don't need to be writable or executable in order to run (the PHP runtime only needs to read them; the actual executing code is the PHP runtime, not the PHP script). Without knowing what you're running, it's really difficult to determine what the problem may be.

 

[sample44]

Well, I tried to find the error log, but I didn't find it.

I don't know what is causing the error but in other servers, with the 777 permissions, it worked. The point is that the admin part of the site and the site query are basically identical. The site only reads the database and it can access to it. However, with the admin GUI cannot access the database. With the GUI, I was creating, editing and deleting new entries in the database in a much easier way than using phpMyAdmin and it doesn't work now.

How can I find the error log to post it here, please? Thank you.

 

[sample44]

Can't anybody tell me where to find the error log? I don't see it

 

[Livewire]

I went to try and find what was causing the error, but instead I got a face-full of partially naked women because your site is an "escort" site, that even flat out states there's adult material present.

Per our Terms of Service:

Adult Material
Adult material is strictly forbidden on our free hosting services.

Adult Material
This includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of x10Hosting.

Unfortunately as a result of this, your account was permanently suspended and will not be reinstated.


As a side note, the issue I believe was your .htaccess file in that folder; it's referencing a .htpassword file in a location that doesn't exist, so there's no way for the authorization system to work, as there's no AuthGroupFile, and no valid AuthUserFile.