I’ve been having an issue while trying to install QloApps on my website, I encounter an error of sorts. After opening a ticket with QloApps they recommended that I look for support with X10. For purposes of clarity and to detail the issue encountered, I have attached the transcript of my communications with QloApps below.
Cannot Modify Room Type In Room Catolog
Created - 22-09-19 08:17pm By - Michael Oher
22-09-19 08:17pm - Michael Oher created Ticket
Michael Oher
When I try to edit the default room type, when I attempt to save my changes I cannot as I am directed to a page which reads "Forbidden". Additionally, when I create a new room type I can save it initially, but if I attempt to then edit the room type the same issue occurs.
23-09-19 01:43am - Support Team replied
Support Team
Hello There,
Greetings for the Day.
We would like to ask you that which module you are checking and for which platform so that we can provide you the best possible details from our side.
We are waiting for your revert.
Thanks & Regards
Team Webkul
23-09-19 09:42am - Michael Oher replied
Michael Oher
As I have been attempting to use the software more, I have been encountering this error in various modules. In regards to your inquiry regarding the platform, I am not clear as to what you mean by that.
23-09-19 09:42am - Michael Oher replied
Michael Oher
As I have been attempting to use the software more, I have been encountering this error in various modules. In regards to your inquiry regarding the platform, I am not clear as to what you mean by that.
24-09-19 01:02am - Support Team replied
Support Team
Hi Michael Oher,
Greetings for the day!
Please provide us the URL of the modules which you are checking so that we can assist you in a better way.
24-09-19 12:00pm - Michael Oher replied
Michael Oher
As it is appearing in multiple modules. I have attached below the main link to the Back Office Login for the installation. The username is frontdesk@oherenterprises.ml. The password is 5304224TPDd30. This account is the SuperAdmin Account for the installation.
http://soundsedgeresort.tk/admin841...hboard&token=3c3c487c5ec6f7bba9489000a4f3f356
25-09-19 03:23am - Support Team replied
Support Team
Hello,
We are unable to connect your Admin with the below details -
Username - frontdesk@oherenterprises.ml
Password - 5304224TPDd30
Please check and provide us the correct details.
Thanks & Regards
27-09-19 05:51pm - Michael Oher replied
Michael Oher
After reviewing the login information, the correct login information is as follows:
http://www.soundsedgeresort.tk/admi...token=9edc9cfc01ebabc78917a015f4a56f25&logout
Username - frontdesk@soundsedgeresort.ml
Password - 5304224TPDd30
30-09-19 08:08am - Support Team replied
Support Team
Hello Michael,
We are checking your issue and will update you on this as soon as possible.
Thanks & Regards.
30-09-19 08:59am - Support Team replied
Support Team
Thanks, for the correct details.
This error looks related to the server. This error encounters when you are basically trying to reach an address that is forbidden to access. Please contact your host provider regarding this once.
Also, provide us your FTP details. So that we can further check your issue.
Thanks & Regards.
30-09-19 10:14am - Michael Oher replied
Michael Oher
My FTP details are as follows:
Username:ftp@soundsedgeresort.tk
Password:5304224TPDd30
30-09-19 10:15am - Michael Oher replied
Michael Oher
My bad, the username is ftpadmin@soundsedgeresort.tk.
30-09-19 10:16am - Michael Oher replied
Michael Oher
Do you need the path as well?
30-09-19 10:17am - Michael Oher replied
Michael Oher
If so, it is /home/soundsed/soundsedgeresort.tk/ftpadmin
01-10-19 02:21am - Support Team replied
Support Team
Hello Michael,
We are unable to access the directory of QloApps folder https://prnt.sc/pd79jx. Please check and provide us the access of that folder. So that we can further look into your issue.
Waiting for your response.
Thanks & Regards
01-10-19 08:51am - Michael Oher replied
Michael Oher
The corrected link is:
/home/soundsed/public_html/
01-10-19 09:03am - Support Team replied
Support Team
We are still unable to access the directory of the QloApps folder through your FTP details https://prnt.sc/pd79jx. Please check and provide us the access to that folder. So that we can further look into your issue.
Waiting for your response.
Thanks & Regards
01-10-19 10:27am - Michael Oher replied
Michael Oher
Try the following link:
ftp.soundsedgeresort.x10host.com
Username: soundsed
Password: 5304224TPDd30
The installation is located in public_html
02-10-19 09:50am - Michael Oher replied
Michael Oher
Do you have any update regarding the issue?
03-10-19 03:17am - Support Team replied
Support Team
Hello Michael,
This issue is occurring while posting "multipart/form-data" content in the form.
This issue looks like related to mod_securitymodule of the server.
I request you to contact your host provider regarding this once.
If the issue does not resolve then provide us the error logs of server and root ssh details to find the issue.
Waiting for your response.
Thanks & Regards.
Cannot Modify Room Type In Room Catolog
Created - 22-09-19 08:17pm By - Michael Oher
22-09-19 08:17pm - Michael Oher created Ticket
Michael Oher
When I try to edit the default room type, when I attempt to save my changes I cannot as I am directed to a page which reads "Forbidden". Additionally, when I create a new room type I can save it initially, but if I attempt to then edit the room type the same issue occurs.
23-09-19 01:43am - Support Team replied
Support Team
Hello There,
Greetings for the Day.
We would like to ask you that which module you are checking and for which platform so that we can provide you the best possible details from our side.
We are waiting for your revert.
Thanks & Regards
Team Webkul
23-09-19 09:42am - Michael Oher replied
Michael Oher
As I have been attempting to use the software more, I have been encountering this error in various modules. In regards to your inquiry regarding the platform, I am not clear as to what you mean by that.
23-09-19 09:42am - Michael Oher replied
Michael Oher
As I have been attempting to use the software more, I have been encountering this error in various modules. In regards to your inquiry regarding the platform, I am not clear as to what you mean by that.
24-09-19 01:02am - Support Team replied
Support Team
Hi Michael Oher,
Greetings for the day!
Please provide us the URL of the modules which you are checking so that we can assist you in a better way.
24-09-19 12:00pm - Michael Oher replied
Michael Oher
As it is appearing in multiple modules. I have attached below the main link to the Back Office Login for the installation. The username is frontdesk@oherenterprises.ml. The password is 5304224TPDd30. This account is the SuperAdmin Account for the installation.
http://soundsedgeresort.tk/admin841...hboard&token=3c3c487c5ec6f7bba9489000a4f3f356
25-09-19 03:23am - Support Team replied
Support Team
Hello,
We are unable to connect your Admin with the below details -
Username - frontdesk@oherenterprises.ml
Password - 5304224TPDd30
Please check and provide us the correct details.
Thanks & Regards
27-09-19 05:51pm - Michael Oher replied
Michael Oher
After reviewing the login information, the correct login information is as follows:
http://www.soundsedgeresort.tk/admi...token=9edc9cfc01ebabc78917a015f4a56f25&logout
Username - frontdesk@soundsedgeresort.ml
Password - 5304224TPDd30
30-09-19 08:08am - Support Team replied
Support Team
Hello Michael,
We are checking your issue and will update you on this as soon as possible.
Thanks & Regards.
30-09-19 08:59am - Support Team replied
Support Team
Thanks, for the correct details.
This error looks related to the server. This error encounters when you are basically trying to reach an address that is forbidden to access. Please contact your host provider regarding this once.
Also, provide us your FTP details. So that we can further check your issue.
Thanks & Regards.
30-09-19 10:14am - Michael Oher replied
Michael Oher
My FTP details are as follows:
Username:ftp@soundsedgeresort.tk
Password:5304224TPDd30
30-09-19 10:15am - Michael Oher replied
Michael Oher
My bad, the username is ftpadmin@soundsedgeresort.tk.
30-09-19 10:16am - Michael Oher replied
Michael Oher
Do you need the path as well?
30-09-19 10:17am - Michael Oher replied
Michael Oher
If so, it is /home/soundsed/soundsedgeresort.tk/ftpadmin
01-10-19 02:21am - Support Team replied
Support Team
Hello Michael,
We are unable to access the directory of QloApps folder https://prnt.sc/pd79jx. Please check and provide us the access of that folder. So that we can further look into your issue.
Waiting for your response.
Thanks & Regards
01-10-19 08:51am - Michael Oher replied
Michael Oher
The corrected link is:
/home/soundsed/public_html/
01-10-19 09:03am - Support Team replied
Support Team
We are still unable to access the directory of the QloApps folder through your FTP details https://prnt.sc/pd79jx. Please check and provide us the access to that folder. So that we can further look into your issue.
Waiting for your response.
Thanks & Regards
01-10-19 10:27am - Michael Oher replied
Michael Oher
Try the following link:
ftp.soundsedgeresort.x10host.com
Username: soundsed
Password: 5304224TPDd30
The installation is located in public_html
02-10-19 09:50am - Michael Oher replied
Michael Oher
Do you have any update regarding the issue?
03-10-19 03:17am - Support Team replied
Support Team
Hello Michael,
This issue is occurring while posting "multipart/form-data" content in the form.
This issue looks like related to mod_securitymodule of the server.
I request you to contact your host provider regarding this once.
If the issue does not resolve then provide us the error logs of server and root ssh details to find the issue.
Waiting for your response.
Thanks & Regards.