linking hosting account problem

[nmns1231]

After I input the "account username" and press the "link hosting account" button. It shows

An Error Has Occurred
The account specified is missing it's contact email address, this could be caused by one of two things: Either the account does not have a contact email address set, or our backend system has not updated yet. Updates to the backend occur every few hours.

Please try again in a few minutes.

I DO set up the contact email in cPanel, but it still not works.

Please help me. Thanks a lot ~~

 

[Starshine]

PM me your Cpanel name, if you are on ad-free or ad-enhanced and your e-mail and I'll check it out for you.

 

[nmns1231]

It's ok, now. Thank you so much !!

BTW, how can you do it so fast? It's great !!

 

[Starshine]

It's ok, now. Thank you so much !!

BTW, how can you do it so fast? It's great !!

Magic? :biggrin:.
I'm a staff member. I have access to some account information to be able to do updates if needed.
Plus, I had the page open, so it made it a little easier to do.

Please reopen this thread if you have further issues.