logged in on the new sign up form with same email and no site no backups - help!

[estudiol]

Site suspended due to inactivity so i did the new signup as told to do and now there is no site and no backups??

 

[essellar]

If you were able to sign up again with the same email address, that means that your old account was terminated (deleted) after having been suspended for inactivity for 21 days. No files are available to restore at that point. Please ensure that you log into the single sign-on portal ( https://x10hosting.com/sso/login/ ) at least once every 30 days - it's the only thing that counts as "activity". And if you do miss, you only have 21 days to unsuspend your account, so don't ignore emails or procrastinate (as I tend to do myself).

 

[estudiol]

Thanks for your reply, it acknowledged that i had an account already set up, just nothing in cpanel when logged in - :-(

 

[essellar]

You had an x10Hosting user account, which is not the same thing as a hosting account. Your hosting account is what would have been terminated.

 

[estudiol]

Thanks for your help. Thats the end of that then i guess...