Mail from my domain blocked ?

[BettaSplendide]

Hi,

I cannot sent emails to my domain and have it redirected here as is the http.

I openned a ticket there, no answer yet, but if they just serve as DNS, the problem might be the firewalll here not trusting my domain ?

I read every option, and I can't find where to put it.
Yesterday I notice that in the account management, I didn't check the "use my ownb domain", I tried it, but the mails don't go through.

"This is an automatically generated Delivery Status Notification.

Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.

eric@bettasplendide.info"

My domain is bettasplendide.info
Here I have bettasplendide.x10hosting.com
I have an email account eric@bettasplendide.x10hosting.com which works.
When I send an email to eric@bettasplendide.info, I get that error message back from the postmaster...

Account : betta
freehosting.

Thanks !

 

[FalseHope]

Are you sure you made the e-mail in your cPanel? You need to change the domain to the one you want the email on.

 

[BettaSplendide]

Are you sure you made the e-mail in your cPanel? You need to change the domain to the one you want the email on.

Yes, eric@bettasplendide.x10hosting.com is configured in CPanel and bettasplendide.x10hosting.com is the domain I want the mail on, but I have bettasplendide.info too which points here, so I guess eric@bettasplendide.info is the same as eric@bettasplendide.x10hosting.com, so it should end up in the inbox of eric, on bettasplendide.x10hosting.com.

But the postmaster says it can't reach the destination mail server...

That's why I am guessing the firewall not trusting incoming mail from bettasplendide.info.

 

[FalseHope]

No. You make separate email accounts for each domain.

 

[BettaSplendide]

No. You make separate email accounts for each domain.

My domain is outside x10hosting and I don't have "bettasplendide.info" in the drop down list to create email accounts.
Edit:
Got back to the account management, and the change I did yesterday for using my own domain wasn't applied.

Now that it is, I logged back in the cpanel and I was able to create accounts for that domain !

Thanks !