Missing email account

[gottaloveit]

Hi there,

I previously had an email account set up. It was set up as one of my subdomains, so it was jamie AT verticalgraindesign.com.

It was working great but over the past two days it has dissapeared. It does not show up in cpanel and I can't log into it.

Any thoughts? Thanks for any help.

Jamie

 

[Christopher]

Did you try recreating the email account?

 

[gottaloveit]

Unfortunately I cannot re-create the email account, since the sub-domains are not showing up as options in the "create accouts" page. The only domain I can choose is my x10hosting domain.

However the email account seems to be working still - it is set up to forward messages to another email, and they are still being forwarded. I just can't log into the original email address, which I really need to be able to do.

 

[gottaloveit]

Still having this problem, as well as ftp functionality is not working at the moment.

 

[Christopher]

Are the subdomains being listed on the cPanel subdomain page?

 

[gottaloveit]

Unfortunately no, the subdomains are not listed.
Edit:
I've decided to abandon the account. I signed up for a paid hosting service and have transferred all my hosted websites over there. I really like x10hosting and I am going to keep using it for development and other projects but for the sites I rely on I feel like I can't trust it.