Move addon domainname

[xavi587]

i did not login to my x10 hosting account for a period of time. now i have not hosting account for user inactivity. i open a new hosting account but i can't add the same addondomain i had on the old hosting account. i get an error that the domain is already park under other user
help please

 

[ChatIndia]

check if there is any chance to unsuspend your old hosting account.

 

[stpvoice]

Hello,

What is the domain you're trying to add?

 

[xavi587]

no option to unsuspend
i get this went i click on hosting:

Woah! It appears that you do not have hosting under your client account. This could be the result of a different scenarios:
An older account was removed as the result of inactivity.
A past account has been terminated for breaching our Terms of Service.
You have never had a hosting account.

Whatever the reason, you can always sign up for a hosting account now.

If you believe that this is a mistake you may open a support ticket here.

thank you

 

[stpvoice]

Following your PM with the domains I'll escalate this ticket.

cubadebate.net and cubaforo.com

I can't find them in our system, so the termination must have left some "remnants".