My site is down...Help!!

[chandima3010]

Dear Sir,
I am not sure if I am using the right way to complain this problem, but I am so sorry if this a wrong way to do so.
my account details are as follows

User Name : padirilk
URL : http://www.padiri.com

This site is an online community based on vBulletin. For more than 7 days from today(26-12-2007) I cant access,

* my site at http://www.padiri.com
* my cPanel at http://www.padiri.com:2082
* my FTP at ftp://www.padiri.com

I am a 16 year old student and I started this community to make a place for my friends to get together. I have been changing hosts since 4 months and finally came to you. I really appreciate what you provide us for free. Its a quality service that cant match other hosting providers.

Dear sir, please check my hosting accounts problem and try to fix it as soon as possible. I saw in your forum that you are moving servers these days. I tried using the forum to ask my question but it didn't seem to work. This was my last choice.

I hope you will consider my complaint. My email address is [Removed per reques] . Thank you very much for using your valuable time to consider my complaint.

Please let me know when would this problem will be solved.

Finally I wish you,
Merry Christmas and a Happy New Year.

Yours faithfully,
Chandima Jayasinghe
[ chandima3010 ]
Edit:
any 1 can help me please...

 

[kajasweb]

It seems that there is some problem with your domain configuration associating it with your hosting account. Admin / Staff should look into this.

 

[chandima3010]

It seems that there is some problem with your domain configuration associating it with your hosting account. Admin / Staff should look into this.

thanx pal but how cud i inform them???
Edit:
any1 from staff or administration??? please help me.

 

[animerth]

It looks like a DNS trasfer error

Did you transfer you domain and point it to the right DNS servers

 

[chandima3010]

It looks like a DNS trasfer error

Did you transfer you domain and point it to the right DNS servers

you mean the nameservers???

i have set them as,

ns1.x10hosting.com
ns2.x10hosting.com

so, whats wrong then??????

 

[kajasweb]

You have set your NS records right. But, it seems that your domain is NOT resolved when I tried whois for your domain.

 

[chandima3010]

but i can still use my cPanel and ftp from the IP,

74.86.116.187

but i cant view the site. I need it back on soon as possible. What can I do???
Edit:
whois is resolved, i got my info on the domain as registered to me. y is this site then not displaying???
Edit:
any1 can help me pls???
Edit:
hello any1 can help me pls????
Edit:
hey guys,
iv got good news.
i cannot only host to my own domain - http://www.padiri.com

i can host to the free domains....
whats wrong with it guys?????

 

[Chris73]

If you do not own that domain name it won't work. Also it can take up to 72 hours(depending on your isp) for the DNS to update.

 

[chandima3010]

If you do not own that domain name it won't work. Also it can take up to 72 hours(depending on your isp) for the DNS to update.

but i own the domain. This happend suddnly. So, I used the free domains such as pcriot.com and x10hosting.com and they worked.

Then I finally changed the domain to my paid one, http://www.padiri.com
Then I got this page.I changed the nameservers again as

ns1.x10hosting.com
ns2.x10hosting.com

Now I got this page when I request http://www.padiri.com

Whats wrong guys??????
Great Success !
Apache is working on your cPanel® and WHM™ Server

If you can see this page, then the people who manage this server have installed cPanel and WebHost Manager (WHM) which use the Apache Web server software and the Apache Interface to OpenSSL (mod_ssl) successfully. They now have to add content to this directory and replace this placeholder page, or else point the server at their real content.
ATTENTION!

If you are seeing this page instead of the site you expected, please contact the administrator of the site involved. (Try sending an email to <webmaster@domain>.) Although this site is running cPanel, WebHost Manager, and Apache software it almost certainly has no other connection to cPanel Inc. or the Apache Group. Please do not send mail about this site or its contents to cPanel Inc. or the Apache Group.
About cPanel:

cPanel is a leading provider of software for the webhosting industry. If you would like to learn more about cPanel please visit our website at www.cpanel.net. Please be advised that cPanel Inc. is not a web hosting company, and as such has no control over content found elsewhere on this site.
About Apache HTTP Server:

The Apache HTTP Server is an open source web server which powers many of the worlds web sites. The Apache HTTP server is part of the Apache Group's many influential projects. Their efforts have helped shape much the world wide web, and they continue to be a dominating force in the web hosting industry.

 

[kajasweb]

Have your parked your domain in cPanel? You must park your domain to make it point to your account.

 

[chandima3010]

Have your parked your domain in cPanel? You must park your domain to make it point to your account.

i have set www.padiri.com as my domain in the account panel.
thats all.

do I need to park too???
Edit:
guys now i can get my site @ padiri.com but i cant get it still on www.padiri.com

what should i do....
domain parking doesnt allow to add www in the beginning

 

[kajasweb]

Oh!... OK...

This can happen in two cases..
1. No entry for www.padiri.com in DNS whereas padiri.com has A record.
or
2. Your account is not configured to have www alias.

Admin / AM have to fix this.

 

[chandima3010]

Oh!... OK...

This can happen in two cases..
1. No entry for www.padiri.com in DNS whereas padiri.com has A record.
or
2. Your account is not configured to have www alias.

Admin / AM have to fix this.

thanx for ur info.
but can u tel me a way2 inform them?
or can u inform them.
pls sir, i need my site.im a Sri Lankan.

 

[kajasweb]

No need to create a new thread. You have stated your problem in the Right Forum (Free Hosting Forum is for getting support for your Free Hosting Account). A Staff Member or Admin will look into this...

Staff Members kindly move this to Level Two.

 

[chandima3010]

No need to create a new thread. You have stated your problem in the Right Forum (Free Hosting Forum is for getting support for your Free Hosting Account). A Staff Member or Admin will look into this...

Staff Members kindly move this to Level Two.

thank you verymuch..
Edit:
any1 pls help me
Edit:
hello any1 there????
Edit:
hello please admin any1 help me!!!!
Edit:
Please Someone Help Me!!

 

[Chris73]

Moved to level two support.

 

[Fedlerner]

Your domain was not configured correctly.
It was set as your main domain with "www". and as parked without "www", and that was messing it.
You should only put it in one place. I've set it as your main domain: padiri.com, and it's configured correctly.
The thing is that it's not pointing to x10hosting nameservers.
You should point the domain to:

ns1.x10hosting.com
ns2.x10hosting.com

I not, it won't work.