Pintwin173a
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- Messages
- 49
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It's the same old "Same Old", all over again....twice! (oops, THREE TIMES!...and WP almost worked, kinda like the patient "almost survived" ;-)
![Screen Shot 2024-08-22 at 2.22.06 PM.png Screen Shot 2024-08-22 at 2.22.06 PM.png](https://community.x10hosting.com/data/attachments/7/7710-4f4ed609c3bcd5f1a03da17e7b64fb59.jpg)
No sense repeating details many of you already know, so I'll just opine a bit more:
I'm wondering...
- Is this a clever way to get people to upgrade to a paid service?
- Do so many problems exist with paying customers that they can't respond to requests by free users at all?
- Would support happen faster on Discord? (or will I find others in the same boat?)
As one who's used x10 for about 13 years, I remember these words spoken by X10's owner back in 2018:
“We’ve been around a long time, and we’re still offering the same value and service that we did when we started.”
"The goal is still to keep offering more features than any other free hosting companies without forcing everyone to upgrade.”
And, I've repeatedly said I'm glad x10's around, and don't expect Customer Service to be fast, courteous, complete, or even correct when it's free. (BTW: I've been in customer-facing jobs requiring fast turnaround - in one technical consulting job, it was every 13 minutes - so I appreciate what's involved). There's been situations on x10 where it's taken weeks to resolve issues, so waiting 4 days isn't the point. The point is ANY response by Customer Service would be welcome...even if it's to say it'll take awhile, the cause is unknown, or we don't know what's going on. Even if the service is free.
Pintwin173a
![Screen Shot 2024-08-22 at 2.22.06 PM.png Screen Shot 2024-08-22 at 2.22.06 PM.png](https://community.x10hosting.com/data/attachments/7/7710-4f4ed609c3bcd5f1a03da17e7b64fb59.jpg)
No sense repeating details many of you already know, so I'll just opine a bit more:
I'm wondering...
- Is this a clever way to get people to upgrade to a paid service?
- Do so many problems exist with paying customers that they can't respond to requests by free users at all?
- Would support happen faster on Discord? (or will I find others in the same boat?)
As one who's used x10 for about 13 years, I remember these words spoken by X10's owner back in 2018:
“We’ve been around a long time, and we’re still offering the same value and service that we did when we started.”
"The goal is still to keep offering more features than any other free hosting companies without forcing everyone to upgrade.”
And, I've repeatedly said I'm glad x10's around, and don't expect Customer Service to be fast, courteous, complete, or even correct when it's free. (BTW: I've been in customer-facing jobs requiring fast turnaround - in one technical consulting job, it was every 13 minutes - so I appreciate what's involved). There's been situations on x10 where it's taken weeks to resolve issues, so waiting 4 days isn't the point. The point is ANY response by Customer Service would be welcome...even if it's to say it'll take awhile, the cause is unknown, or we don't know what's going on. Even if the service is free.
Pintwin173a