No Access to account

Status
Not open for further replies.

djs0524

New Member
Messages
3
Reaction score
0
Points
1
My test site is gone and I can no longer access the Cpanel. I can access my account info which indicates active as follows:
Client Account Information
account id - TMA13704429
support requests - No Open Requests
email history - 8 Notifications Sent

When I try to send a support ticket I received the following:
Create New Support RequestUsing the below form you may create a support request to receive help from our staff.
Support is currently closed for the server your hosting account is on (). Please visit our forums and read the news.

Can you please advise me as to what happened?
Thanks and regards,
 

calistoy

Free Support Volunteer
Community Support
Messages
5,602
Reaction score
87
Points
48
Your forum account doesn't have a hosting account attached to it. What was your cPanel username?
 

stpvoice

Community Support Rep
Community Support
Messages
5,987
Reaction score
212
Points
63
That hosting account was terminated on 04/04/2011 for being suspended 34.55 days. Unfortunately I can't see a suspension reason, but it was likely suspended for inactivity and subsequently terminated.
Feel free to sign up for a new account by logging in at (https://x10hosting.com/control/login.php) then go to "hosting" in the header bar, and follow the links to add a new hosting account.

Thanks.
 
Last edited:
Status
Not open for further replies.
Top