Not able to activate

[pr3vee]

I recreated my account, but now I'm not able to log in. . .

ERROR-----
An Error Has Occurred
Although you've logged in successfully, there was an error retrieving your account's hosting type from the backend system.

Please post on our forums to seek support on this issue.
Edit:
---

 

[Russ]

What is your new hosting account login name?

 

[pr3vee]

My new account login is pr5vee

http://704ismyanodyne.x10hosting.com
Edit:
Anybody there to help me?. . .

:frown:

 

[Synkc]

How long ago did you register the account? It doesn't seem to exist which could only mean that it has yet to be created on the server, or that it has been terminated.

Which hosting package did you choose while signing up?

 

[FengFeng]

It seems some old account could not log in~~

 

[pr3vee]

I created my account yesterday and the login id for my account is pr5vee.....

What confuses me is that I got a confirmation on the screen yesterday stating that an email will be sent to my address, but I didn't get the email also

So, I don't know what is happening. . .

 

[Synkc]

Which hosting package did you choose while signing up?

 

[pr3vee]

Ad-Enhanced, and login id is pr5vee

http://704ismyanodyne.x10hosting.com

 

[Synkc]

There is an ongoing issue with Stoli (the adenhanced server). Read this thread for further information: http://forums.x10hosting.com/server-alerts/53522-server-issues-not-able-connect-sites.html

 

[pr3vee]

That is basically to access the site, but my problem is logging into my account itself.....

I know that Stoli is having an issue, but I'm not able to get into my account

ERROR-----
An Error Has Occurred.
Although you've logged in successfully, there was an error retrieving your account's hosting type from the backend system.

Please post on our forums to seek support on this issue.

Now, this is my problem

Can you completely reset my account?. . .

Or, delete all my instances
Edit:
I thought I can create a brand new account

But, anyway you tell me
Edit:
---

 

[FalseHope]

In order to create a new account, your current one needs to be removed.

 

[pr3vee]

Can you please check if you're able to remove my account?, thank you

 

[bugfinder]

You dont appear to have an account pr3vee, I dont know quite whats happened in your history but I do know you asked for it to be terminated, and then by the sounds of it made a new one.. Im not sure the creation worked. Try again.

 

[pr3vee]

ok, I will try to create my account again, thanks. . .

 

[pr3vee]

I changed my Account id and also my Forum id, but now there is another error.....

I actually signed up for Ad-Free this time, but Ad-Enhanced is showing up
:nuts:

But, anyway can you check if my account is locked or something like that.....

I've attached a screen shot of the error

 

[pr3vee]

Do you guys want to escalate this problem to level 2 support?, I just want to get my account up and running. . .

 

[bugfinder]

I dont know what your new cpanel name is so I cant look it up. I cant escilate it until at least there is sufficient information for anyone to look at it.

 

[pr3vee]

I've attached a screen shot in my previous post. . .

But, anyway my new cPanel name is raptira
Edit:
Any update on my issue?. . .

 

[bugfinder]

Are you sure your cpanel name was that as I still cant find an account of that name.

So either, Im having a really bad day, or you are

 

[pr3vee]

I'm 101% sue that my new cPanel name is raptira, but anyway can you check if you're able to find my old cPanel name which is pr5vee
Edit:
Do you have access to Event logs on Stoli?, and if so, can you check if there is any entry

Edit:
The problem is I'm not able to create a new account also. . .