Please Help! Website not working!

[uncleramsay]

Hi,

I signed up a couple of days ago, but it seems my account still has not been connected.
When I go to my subdomain, it says 'Domain Available' (although if you try to sign up with this subdomain, it says it is unavailable), and I cannot log into cPanel.

Is this normal? How long should I expect to wait?

Thanks

 

[Brandon]

I am looking into this at the moment.

 

[uncleramsay]

This thread was closed due to the issue being resolved.
But it hasn't been resolved, I'm in the same situation!

Should I just sign up again or something?

 

[Brandon]

No,

I am going to recreate your account as it seems it wasn't created correctly. You should be receiving a PM in a few minutes.

 

[Brandon]

Check your private messages for your new password, it is now fixed.

 

[uncleramsay]

Sorry to persist with this, but I still cannot log into cPanel (with old or new password), and my site still says 'Domain Available'.

Any ideas?

 

[Corey]

Hi, I verified your account is created. What links are you using that are not working?

 

[uncleramsay]

When I go to http://uncleramsay.x10hosting.com, it says 'Domain Available', which I'm sure it shouldn't, as that is my domain!

Also, when I got to http://uncleramsay.x10hosting.com:2082, I get the login box, but it does not accept my credentials!

Any help would be greatly appreciated

 

[uncleramsay]

Once again this thread was closed without my problem being solved.
PLEASE help me with this, I really want to have an account with you.

Is the best option for you to delete my account, and then I just sign up again?

PLEASE help, I'd really appreciate it

 

[Corey]

I don't understand what is going on with your account, I'll go ahead and remove it so you can re-sign up. Go here first: http://x10hosting.com/logout

If you have any issues please E-mail me corey[@]x10hosting.com with a link to this thread and I'll sort it out for you ASAP.

 

[Brandon]

Hello,

It seems your problem has been solved, if you have any more questions then feel free to ask them.