Problem with Cpanel (. Htaccess) and ftp connection

[renatoloirinho86]

I am having trouble moving into my account through cpanel. I can not do anything in the menus, an error appears saying that the cpanel is having problems with. htaccess. It seems to be very easy to fix, however I can not connect in any way the files from my site ... when I immediately via ftp, an error saying that other users have already logged in, however, there is only one account (and to mine) and she is not logged.

I ask that we make an effort to understand, because I'm using Google Translator to write