Problem with phpBB3 and X10 Hosting

[Ubung]

OK Im trying to install a phpBB3 forum onto my X10Hosting webspace. I have uplodaded the website files to the www folder. phpBB3 is located in a folder called 'forum' in my root folder. The site itself works pefectly but the forum and a PHP based form will not work.

The URL of my website is www.velicovita.elementfx.com.

I visit www.velicovita.elementfx.com/forum/install/index.php and I am confronted with the following error:

"500 Internal Server Error"

with the following message:

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@velicovita.elementfx.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.



I also tried visiting www.velicovita.elementfx.com/forum/ and www.velicovita.elementfx.com/forum/install/ but I get the same error.



After reading several other posts with people who have had problems with this forum I ascertained that I needed to upgrade the php version to intermediate via the accounts section. I applied for this and this was accepted. I was sent an email saying my application for an upgrade had been accepted and that it would take 3 hours. My site went down after this so I left it till the next day.


I didnt receive an email the next day but the site was back up so I assumed the upgrade had been completed. Since then im getting the same error. It has been 3 days since the email from X10.



I need some help figuring out what the problem is. Is their any way I can check my php status through the cpanel? Other than that what else could be the problem. Thanks for your help guys.

 

[Smith6612]

The thing is, if you've already requested a PHP Upgrade to v2, then you should be all set, though changes to PHP for your account are locked until the server work is done. Otherwise, the 500 Internal Server Error is caused by the server work that's going on. It should be fixed within a few days.

 

[kajasweb]

CHMOD all your files to 644 and directories to 755.

 

[Ubung]

Hey guys thanks for responding. I have set the permissions using the install guide for phpBB using the cpanel / file manager. What is CHMOD and how do you use it?

I set the required files to 666 and directories to 777.

Maybe it is just not upgraded yet. Ive noticed in a few other posts people saying they are still waiting for the upgrade after two weeks.

Is there any way to check if your account has been upgraded in the cpanel or accounts page?

EDIT: I have looked on my accounts page and it says the version is 'PHP 5.2.4 - Intermediate Ver.'

EDIT2: I am also using a php based form that links to another php file for its actions. When it trys to access the form I get the error:

"Not Found

The requested URL /php_script/send_contact.php was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."

Its got to be something regarding accessing the files on the server.

EDIT3: Realised id put an underscore in a link for the form when there wasnt an underscore in the filename. Having fixed this I now get the same error as the forum when trying to use the form.

 

[kajasweb]

Don't use 777. Its problematic.

 

[Primus Avatar]

I am having the almost same problem as Ubung. same error massage...

I made 2 index files.
Both were the same (in design) but one was saved in dreamweaver as .html and the other as .php. Both worked perfectly on my local testing servers. And index.html also worked on my free website http://gamewheel.x10hosting.com/ but my index.php didnt. it gave me the same error massage:
(500) Internal Server Error

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Will this problem solve itself or do i have to upgrade to the second level php?