Reality check

[eN0ch]

Don't know whether anyone has time to address this kinda' "big picture" question. Everyone seems flat out fighting the alligators ...

But anyway, obviously right now (and for the past few days) things are in disaster mode 'round here. I'm but one of numerous account holders who can't access their webpages. If I were a paying customer, this might be a violent complaint, death threat ;-) or whatever...

But as a user of a totally free service, I'd feel a real heel complaining.

Now I only signed up about a month ago or less. So I don't have much history to go on. But can someone tell me: Are these sorts of service disasters common with x10-adfree, but not with paid accounts? Or are they just as common with x10 paid accounts? Or just as common with webhosting generally? Or, alternatively, have I just chanced to sign up around the time of the once-in-a-millenium apocalypse?

I guess I'm trying to suss out what's a fair expectation of a free service. Is it a case of "get what you pay for" - i.e. If you want a free service, don't expect stellar performance / If you want stellar performance, resign yourself to paying for webhosting. Is that the reality check I need to make? Or alternatively, can I expect that once the current travail is past, 95% bliss will be enjoyed?

thanks.

 

[GamingX]

This isn't what you would call regular. It is a one off issue and we hope to solve the issue as soon as possible.

 

[Chris73]

I will just say one thing. Please don't take this wrong. Never compare paid service with free service. They are on different servers and have totally different priority support. They never have these issues as i have mentioned because they are on a different server. The server you are on has had some HTTPd issues. It had to be rewritten which is a big project in and of itself. We try to keep the servers as stable as possible. You do have to realize the server you are on currently holds 7082 Accounts . So there are bound to be issues. The staff tries their best to provide error free service for even the free hosting customers.

We hate having down time as we know it not only affects your accounts but 7000+ others. We have managed to have a really long stretch of uptime. I am sorry you just happened to join at a time one of the servers decides it's time to act up.

So i hope by somewhat explaining this you will understand, it's not that we like to have unhappy customers(trust me i don't) but sometimes it's inevitable.

I hope that things clear up soon so that you have access to your site and we can all be happy

 

[jsobeck]

I agree, definitely a rare occurrence - I've been here a year and a half and only had one major problem like this (I'm on the Ad-Enhanced server).

 

[Chris73]

eN0ch your account should be working now. I had Brandon take a look at it and i can now see your web site. I was told you had the .htaccess of a suspended account which blocked your account.

 

[Blazer9131]

I wasn't here for long, maybe just a month. But I have to say, this is one of the most fast and helpful free hosting sites out there.. I'm sure the staff tries its hardest to keep the server's stable.

 

[Corey]

That server was up for over 50 days before this happened .

Like Chris said, paid and free will never be comparable as the paid servers have priority support, servers are watched MUCH more closely for errors, etc...

The reality is with free hosting you pack a ton more accounts onto a server then you would ever do with paid hosting and hope for the best, most of the software isn't designed to handle so many accounts but we tweak things here and there and make it work. You just happened to catch us at a bad time. Picture it as open source software that is being developed, you start using the software when they are making some major changes and upgrades to it which of course causes bugs. Months from then someone else picks up the software after all the bugs are out and they have no issues. That's pretty much how it is here. We're constantly at work to make things better and eventually everything will get smoothed out.

On another note, the new ad-free server has been put online and will be ready for accounts tomorrow

 

[eN0ch]

Thanks everyone for the replies. I feel very reassured; clearly it is as I hypothesised, that I just picked the wrong time to sign up. Seems to be my lot in life ;-) No hard feelings.

Things are now a lot better, bar one remaining problem. (But I'll post that on another thread.) I'm happy to consider this thread closed.