Server 500 error upon clicking upgrade/ support in cpanel

[cincoflo]

My Website is becoming rather graphics heavy and the the disk space usage has become full. The site is http://cincoflores.x10host.com

when i click on upgrade/support i get a server 500 error. please see screenshot

i contacted your twitter handle and was directed here. i was told if i met the criteria i would be given extra space. what is the criteria


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[bdistler]

see your other post at --> [ https://x10hosting.com/community/th...upgrade-support-in-cpanel.198565/#post-950694 ]