Site Files Purged!

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kevin.hira65

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Hello tech support staff;

Today, somehow, all of my website files are now gone and as a result, getting 404 errors (because there is no file to display). I haven't done anything to my account for a while now (apart from logging in to the cpanel and the forums) and I don't know why all of my files have just vanished! Also, ftp doesn't work ("couldn't find home directory") and when i go into the file manager in the cpanel, there is nothing.

I am very annoyed at this and am hoping my files return. I have worked on my site for nearly a year now and i'm disappointed that something has happened/ someone has done something (not saying you are to blame).

Please can you look into this (or try) and tell me if you find anything weird.

Thankyou

Kevin (kevin.hira65) (hosting username: vapouriz, url: programmingguild.x10.mx)
 

essellar

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Please check the status page at http://status.x10hosting.com/. Staff are working on the issue. It's not that the files are gone, but that the SAN (essentially the "hard drive" for user accounts) is temporarily disconnected from the server. Please be patient.
 
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