SiteReptile/ftp acct error

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Sunflower-Products

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Hi,

I added a .info domain to my .com domain and tried to use SiteReptile on the .info domain.

I get the following error in step 2:

Warning!
Domain sunflower-products.info doesn't point to susanna account

I was able to use SiteReptile earlier - but the .info domain was parked at the time, so the new site affected both the .com and the .info. I was hoping to have the .info different from the .com.

Thanks for your help.
 

garrettroyce

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does your FTP user have access to the directory?
 

Sunflower-Products

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does your FTP user have access to the directory?

I believe that it does, how do I check?

***

I checked that my cPanel login name is susanna, and that I can use file manager to rename a file in the directory.

My manual settings in my FTP accounts are:
FTP Username: susanna@sunflower-products.com
FTP Server: ftp.sunflower-products.com
FTP Server Port: 21
SFTP Server Port: 22

Thanks for your help.
 

garrettroyce

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Yeah, the cpanel user name for FTP should have access to everything. I don't have an addon set up at the moment. Can you create a new FTP user just for the .info domain? I don't think it is an option, but if it is try that and use that user instead.

If that doesn't work I think you will have to submit a ticket for this one. It looks like SiteReptile is trying to confirm the cpanel user susanna owns the domain sunflower-products.info and it is returning false.

http://support.x10hosting.com
 
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