Status Terminated

[Joao Enrique]

Hello, I need to recover files from my website, but the hosting status is "Terminated". what do I do?

 

[kenny9]

Per the "Terms of Service":

Inactivity​

Accounts found to be inactive are suspended for a 21 day period and then removed from our servers (terminated). Inactive accounts can be automatically re-instated by the account owner without staff intervention via the account portal within 21 days of suspension. To keep your account active the below rules must be followed:

• Login to the account portal at least once every 30 days.
• Make sure any scripts you install such as Wordpress, Joomla, SMF, etc are up to date. If you use the site builder this does not apply.
• Progress toward a working site must be made within 5 days of sign up. Empty accounts 5 days or older will be suspended under this policy.

 

[Eric S]

I do not see any hosting account attached to this forum name. Do you have a domain I can review to see if there are any options?

 

[fvi]

Hello Eric, i have the same issue and i really need to recover my files. Maybe you can help me.

 

[fvi]

My first domain is refontfvi.x10.mx but i recreated the same domain so maybe i need to delete the new one ?