Suspended and terminated accounts

joeblow

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Wopuld it be possible for an automated email to be issued a couple of days prior to account being suspended or terminated due to failure to log into the forums. The email could have a direct link to the forums. Hopefully this would stop a lot of trouble with peoples accounts.
 
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GamingX

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It is the duty of all x10 users to regularly keep checking their accounts for any changes and regularly keep updating their sites. It would be a long and tedious work and would mean an extra load on the site staff.
 

TJohnson

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I wonder what the benefit of suspending accounts so regularly is and why it has to happen so often?
 

Chris73

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There are currently 46,000+ members. We get an average of 200-300 sign ups a day. Of which half will just start an account and never use it. So if we did not keep strict rules on how we go about inactivity/termination of accounts then the servers would fill up and slow down and crash. Then you all would start complaining"The servers are slow" . So by setting these rules in place we can keep inactive/unused/illegal accounts cleaned up. That makes for a better service for those who indeed use their site and are active.


It is a must and seeings that x10hosting offers more than any other place i have seen i wouldn't be complaining about having to sign in once every two weeks to keep an account active. You don't have to even post. The rules are really simple to follow and we are glad to help when you are following the rules. We don't like to terminate accounts. But like i said it is necessary to keep the server free of unused accounts.


So having active member to help out one another on the forums also helps us out to free up time to help people with more major issues. So to all of the members who regularly help. I personally thank you. :)
 

uniquekennels

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I think this site is great, I hope my suspension is taken off because I really love the site it's just that sometimes life gets busy with other things. A notice through email is a nice idea though. PLEASE LIFT MY SUSPENSION, lol!
-Unique
 

Chris73

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I think this site is great, I hope my suspension is taken off because I really love the site it's just that sometimes life gets busy with other things. A notice through email is a nice idea though. PLEASE LIFT MY SUSPENSION, lol!
-Unique


You were suspended for inactivity. Please make sure you log into the forums once every two weeks to keep from further inactivity suspensions.


Also please post in the suspension forums should you ever be suspended again. Thanks :)
 

DarkDragonLord

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Wopuld it be possible for an automated email to be issued a couple of days prior to account being suspended or terminated due to failure to log into the forums. The email could have a direct link to the forums. Hopefully this would stop a lot of trouble with peoples accounts.

Just adding to what Chris told, when you sign up, you declare that you read and agreed the TOS, which one of the statements is: To keep your account you need to login every 2 weeks in forums. So, i dont think had to be in an e-mail since you already declared you would come.
 

Spartan Erik

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Plus sending out numerous mass emails in itself wouldn't be a 100% solution; who knows how many emails would get sent to people's bulk/spam folders? It is up to the user's responsibility to maintain his or her hosting.
 

mangol

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In my case I got suspended for not having traffic on my site. True that my webpage is a simple PHP MySQL database.. but the 16 users of that database in my webcomunity visit it everyday so I dont understand how the traffic issue is monitored. That is why I agree with the idea of a prewarning.
The question of logging in like Raph said is straightforward.. so no problems there fully intune with that..
 
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