temporary suspension

Status
Not open for further replies.

lipwak

New Member
Prime Account
Messages
1
Reaction score
0
Points
1
Hi,

My account was suspended because "high system usage." I think the problem is happening because when I try to view my files in the public html folder, the first time I try to open it, it says there are no files in there. I try again, still nothing. I try to open some other folders and usually I see files in them. I then go back to the html folder and it still says there is nothing in there. So, I close that window up and "put away" the volume icon on my desktop.

I then reopen it. Usually that fixes things and I can add files or do whatever I wanted to do. Today it didn't. I got WedDav File System Authorization sign in windows, that looped when I tried to cancel them having put in the incorrect ID or password.

Within minutes my account was suspended.

The problem seems to be my accessing the files on your servers. I tried your applet. It didn't work most of the time so the technique of my having made an alias of your server and double-clicking that seems to be the best approach. (I can also use your file manager but this, when it works, is faster.)

I hope we can work something out.

My info: Using Mac OSX 4.11.

Thank you.

John L
 

adamparkzer

On Extended Leave
Messages
3,745
Reaction score
81
Points
0
I will escalate this ticket up to an account manager so they can help you identify the source of the high system resource usage problem. The account manager will also be able to manually unsuspend you.
 
Status
Not open for further replies.
Top