There's a problem

Status
Not open for further replies.

cccfirex

New Member
Messages
2
Reaction score
0
Points
1
So after a long vacation, i got back and found my website removed(probably for inactivity) and i got this message:

Unfortunately we were not able to find your hosting account.

Your account may have been:

  • Removed for inactivity; or
  • Suspended and removed for a Terms violation; or
  • Requested to be deleted.
The good news it that you may sign up again now.

On the sign-up form you should enter your current email address. This way you will not create a second account or need to confirm your address again.

So I don't get my website back?
 

essellar

Community Advocate
Community Support
Messages
3,295
Reaction score
227
Points
63
Not if it has been terminated, no; it will have been deleted from the servers. Unless the account was very new, it takes 51 days of "inactivity" (time since the last login to the SSO portal) for that to happen. 30 days after your last login, the account will be suspended. You then have 21 days in which you can log in and unsuspend yourself, with everything returning to normal. After the 21 days have passed, though, the system will delete the hosting account. Terminated accounts will be restored manually from old backups only in the event that they were terminated improperly (if, say, a glitch in the system purged your account accidentally or ahead of schedule). If things went according to the Terms of Service, among which is the requirement to log into the SSO portal at least once every 30 days, then terminated accounts are gone.
 
Status
Not open for further replies.
Top