Timeout Accessing website

[GarfsField]

Dear x10Hosting Support

First off:
cPanel User: cclassen
Forum User: Garfsfield
Website: chc.co.za
Hosted on: Stoli

Issue:
I am unable to access my website. When I try, I get a Timeout Error. Now the real biggie here is that my ISP force us to route through a Transparent Proxy for anything using port 80. With this said, the ISP in question happens to be the single largest in South Africa, so about 80% of traffic from this country is routed through them. They also happen to be the only fixed line telco here.

I am wondering if the proxy addresses have been blocked by your firewall which would explain the issue I am having.

The IP addresses of the Transparent Proxies here are:
196.25.255.82
198.54.202.234
196.25.255.210
196.25.255.86

Can this issue be checked to see if what i am saying is in fact the reason? Can anyone else access my website using http://chc.co.za ?


The Message provided by the transparent Proxy is:

Gateway Timeout 504
The following error occurred:

 A gateway timeout occurred. The server is unreachable. Retry the request. 

-----------------------------------------------
Please contact the administrator. 
 
 
Many thanks again.

 

[hamarrboo]

I was able to reach your website from North America. Hope thats helpful...

 

[GarfsField]

Thanks hamarrboo

That helps to strengthen my thoughts that it is a firewall issue.

 

[Fedlerner]

I can access your website from South America, Argentina.
You'll need to wait for Corey. He'll check if those IPs are blacklisted or not.

 

[GarfsField]

Thanks fedlerner

I will wait for Corey to have alook then.

Much appreciated
Edit:
OK, this has now been going on for almost 48 hours. I would really appreciate it if x10Hosting could deal with this issue.

Thanks

 

[casnet]

I have the same problem. Can't access the website from South Africa. Will wait for Corey