To get your account fixed...

Corey

I Break Things
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Please use:

http://www.x10hosting.com/helpdesk

Sorry for making you repost but I need this in a more organized format. Half of the posts aren't posting the info requested and there is no way to tell if another staff member already helped someone.

***READ***
If you do not follow the format you will not be helped. Open a ticket with your cPanel username and subdomain. Also please include if anything is working FTP\cPanel\Site.

Thanks,
-Corey
 

Fire Wolf

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Okay, I've got a ticket, I like this SUpport Ticket sytstem and hope my account gets fixed. Thanks and Regards.
Fire WOlf.
 

Shahzad

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Corey said:
Please use:

http://www.x10hosting.com/helpdesk

Sorry for making you repost but I need this in a more organized format. Half of the posts aren't posting the info requested and there is no way to tell if another staff member already helped someone.

***READ***
If you do not follow the format you will not be helped. Open a ticket with your cPanel username and subdomain. Also please include if anything is working FTP\cPanel\Site.

Thanks,
-Corey

Thanks I have also got ticket, its great & hope it will help much better.

Thanks and Regards
 

Holic

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Thanks, hope this ticket system works out better for you guys. Just got my ticket, thanks.
 

emudsx10

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OK I have my ticket, now what I need to do?
Thanks for all your great work Corey and account managers, but I really need my site up.
 
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Kay

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Well - my site is working and then stops sometimes - I am not sure if there is a point of getting a ticket since you probally wont be able to do anything about that.
 

elforo

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ok well mine is still down so i sent a "ticket" so i hope it gets fixed
thanx for all ur help
 

MicrotechXP

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Ok. Thank you. Thats why I neaded the ticket....This new sub-domain is not working out...
 

wxxjqjrbdo

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My subdomain: lfdbk.x10hosting.com Still could not work;

Losing the free hosting we love is a painful experience;

everyone,or waits patiently.
 

komodolinux

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my subdomain komodo.x10hosting.com still isnt working after a week. i have my ticket as of a few hours ago so im hoping this speeds up the process.
 

athan0000

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just got ticket too~ my site is down for 8 days NOW! Corey and everyone pls get my site back asap. We're completely losing the confidence of our visitors now.... god bless! thanks!
 

eduper

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Yeah, I 've already opened a ticket; I hope it would be up in a few days....
My site has been down for almost 8 days, but I don't mind that; If my site works again, it still think that it's the better free hosting.
 

haqzombie

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K well I have a ticket, I made it yesterday, and today I went to my email to check and see how things are progressing, and I get this

0 open tickets

1 answered tickets

And it has my ticket in there, but when i try to click on it I get access denied. And I still can't log into my cpanel. It still says page cannot be displayed. So at this point I'm not sure if it has been fixed or not, but I'll wait some more to see how things are progressing
 

Spartan Erik

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i opened a ticket, subdomain was up for an hour, and just now it went back down again :(
 

fredgeot

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Man...this sucks....Corey said my account couldn't be found in the account list so it was most likely terminated....and a few days before the under construction started to occur and cpanel login didn't work, I had just got it unsuspended...

Is their any way to get a new account or whatnot :/
 

komodolinux

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well if you let them know they will fix it.

i have the same problem and an account manager is going to look into it for me.

now the ticketing is in place it seems theyre resolving far quicker than in the past.
 
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