Unable to access cPanel

[GarfsField]

Dear x10hosting

I have been unable to access the cPanel for my website for the last 15 hours or so.

cPanel User Name: cclassen
Website URL: chc.co.za
Forum Login: Garfsfield

I have tried several things to try and see what is wrong.
1). Checked what the DNS server says for the A record. (74.86.133.216 )
2). Changed the domain to chc.exofire.net to try and see if that would help
3). Changed the domain back to chc.co.za

When I try to open: http://chc.co.za:2082/ All I get from IE is the following:
Internet Explorer cannot display the webpage

This problem can be caused by a variety of issues, including:

• <LI id=errorExpl2>Internet connectivity has been lost. <LI id=errorExpl3>The website is temporarily unavailable. <LI id=errorExpl4>The Domain Name Server (DNS) is not reachable. <LI id=errorExpl5>The Domain Name Server (DNS) does not have a listing for the website's domain.
• If this is an HTTPS (secure) address, click tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

I even did a Telnet to 74.86.133.216 on port 2082 as shown here:
telnet 74.86.133.216 2082
Connecting To 74.86.133.216...Could not open connection to the host, on port 2082: Connect failed

I have noticed that there is a difference between the dns records on ns1.x10hosting.com and what is shown for the Server IP in the x10Hosting Account Managment Panel. I am not sure if this is even relevant.

Account managment panel
Server NameStoli.x10
IP Address74.86.116.188

DNS Record on ns1.x10hosting.com
dig @ns1.x10hosting.com chc.co.za A
; <<>> DiG 9.3.2 <<>> @ns1.x10hosting.com chc.co.za A
; (1 server found)
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 1281
;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2
;; QUESTION SECTION:
;chc.co.za. IN A
;; ANSWER SECTION:
chc.co.za. 14400 IN A 74.86.133.216
;; AUTHORITY SECTION:
chc.co.za. 86400 IN NS ns2.x10hosting.com.
chc.co.za. 86400 IN NS ns1.x10hosting.com.
;; ADDITIONAL SECTION:
ns1.x10hosting.com. 14400 IN A 74.86.117.243
ns2.x10hosting.com. 14400 IN A 70.87.51.251
;; Query time: 359 msec
;; SERVER: 74.86.117.243#53(74.86.117.243)
;; WHEN: Wed Nov 07 10:35:05 2007
;; MSG SIZE rcvd: 125

----------------------------------------

At this point I am stumped :dunno: and can only ask that you please have a look at the problem of the cPanel for me. I hope that I have provided all the necessary information here to assist you with your support.

Many thanks

 

[GamingX]

The site opens fine to me. Have you tried clearing the cache?

 

[GarfsField]

Hi GamingX

Thanks for the quick reply.

The point that I am trying to make is that I cannot access any pages on port 2082. I have not had any problems with this in the past and I have no problem connecting to the main website on port 80. This was demonstrated by using Telnet to try connect to the relevant port on the server. Telnet failed and said it could not open a connection to that port.
My firewall allows IE and telnet to access any port on an outgoing connection, so the only thing that I can think that may be causing this is that I am being blocked by your firewall for that port.

I did flush the caches for both the browser and DNS and this did not resolve the issue.

Any suggestions?

Thanks

 

[mvamedia]

ey gaming x,

My site is also doing the same thing. I posted new thread Cannot access CPanel,Email,or FTP..

Username : mvamedia
Site : mvamedia.exofire.net

There is something wrong with your system.. Please check and give us a mention..

Michael

 

[wisdomtool]

Did you try
http://mvamedia.exofire.net:2082/

what did you see when you type this?

 

[mvamedia]

it simply says that cannot find server..

so i duno.. Been like this from early this moring

 

[wisdomtool]

Could it be your DNS of your ISP? Can you access http://74.86.133.216:2082/ ?
If yes, something wrong with your DNS, if not could be firewall blocking the port.

 

[mvamedia]

No, it doesnt work. which firewall?

 

[GarfsField]

What happens is exactly the same as trying to use the host name.

using Telnet to try and connect confirms it is NOT a DNS issue, but rather a port issue. i.e. telnet IP_Address Port_Number

telnet 74.86.133.216 2082

 

[mvamedia]

No....

 

[GarfsField]

It would be really nice if I could have some form of definitive answer about this problem from x10Hosting support.

I am still having the same issue as described above.

Many Thanks
Edit:
bump

 

[Chris73]

For the 2 having problems reaching the servers using port 2082, Please pm Corey with your IP. In the Subject line of the PM make sure you put"Possible Firewall Issue" That way he will read it. From the sounds of it you guys have been firewalled. I can reach your site with no problem. I can reach your cpanel with no problem. So that leads me to believe that you may have found your way to x10hostings firewall.

 

[GarfsField]

Thanks Chris

I have done that. I was loath to PM Corey as he has made it very clear what he thinks about that.

 

[Chris73]

yes but this is for a very good reason. Not just to complain. You are ok . Trust me tell him i said so lol

 

[GarfsField]

Many thanks to all the people, Chris and Corey specifically.

I finally have access again