Unable to access my site Via FTP on illuminated.

[kshdouble90]

Hi,
My site itself is operating as expected, and I've tried to download files as part of my backup routine via ftp to ftp.kshdouble.x10.mx

The FTP connection is establishing sucessfully but when I issue a dir (or any other command) the data channel just seems to time out.
As an example, using the standard microsft wiindows xp client i get

c:\>ftp ftp.kshdouble.x10.mx
Connected to ftp.kshdouble.x10.mx.
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 2 of 50 allowed.
220-Local time is now 11:17. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
User (ftp.kshdouble.x10.mxnone)): USERIDENTERED HERE
331 User XXXXXXXXX OK. Password required
Password:
230 OK. Current restricted directory is /
ftp> debug
Debugging On .
ftp> trace
Packet tracing On .
ftp> dir
---> PORT 192,168,1,65,12,80
200 PORT command successful
---> LIST
425 Could not open data connection to port 55986: Connection timed out
ftp>

This has worked previously, and the last time I know it worked was Thursday 31st March.
I do not believe the issue is at my end, as the problem persists even with firewalls in router and PC disabled. FTP connections to other sites are still operational.

Any and all assistance greatfully appreciated.
Thanks in anticipation
Kevin.

 

[garrettroyce]

I am requesting a staff member assist you with this issue.