unable to login with username or forum user name

[dunbarroy7]

I am unable to login with anything but my complete email address, this is inconvenient because I cannot access my ftp account
I am dunbarroy7@hotmail.com
dunbarroy7 forum user name
dunbar ftp username

 

[stpvoice]

Hello,

You should be able to login to FTP with the following information:
Host: boru.x10hosting.com
User: dunbar
Pass: your cPanel pass
Port: 21

Is that the information you're using? If not, try with that. If it still doesn't work, try resetting your password as per the instructions here: http://x10hosting.com/wiki/How_to_Change_Your_cPanel_Password
Unfortunately, you'll no longer be able to login to the account panel with anything but your email address for the time being.

Thanks.