uploading web template

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rehtron

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hello. i can't find the ftp where i can upload my web template. sorry, but i'm a rookie:)
 

Gouri

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hello. i can't find the ftp where i can upload my web template. sorry, but i'm a rookie:)

The ftp details are

hostname : ftp.vitopharma.x10hosting.com
username : your cpanel username
Password : your cpanel password

upload the website files to public_html folder
 

rehtron

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hello again. i keep getting Response: 550 Can't create directory: Permission denied
what can be wrong?
 

DeadBattery

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Where are you trying to create the directory?
Login with the details that gsonline provided and go inside the public_html folder. You should be able to add things from there.
 

rehtron

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ok, thing is that when i log in to ftp i get empty root (/) and trying to creaqte a directory there it gives me 550 all the time. asks if i have permission to add files to the server
 

rehtron

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oh and trying to access cpanel i get [a fatal error or timeout occurred while processing this directive]
 

vishal

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Try this-Login to cpanel and goto file manager.And then try to upload files in public_html .Then post back the results here.
 

rehtron

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giving same fatal error after cpanel log-in. i tried with filezilla too but nothing.
 

DeadBattery

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I don't believe this is you.
Others seem to have empty home directories on Cossacks as well.
 

rehtron

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what's the solution? i changed permissions of the root (/) but still 550 all the way.
 

DeadBattery

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Nothing at the moment.
I've put this topic in a place for staff members to look at.
 

GamingX

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Hello,

Since you requested for account termination, the account was terminated. Please check your other thread. Also the only way to rectify this situation was to terminate the account and then signup for a new account. You should be able to signup for a new account now.
 
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kmehd2

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Re: uploading web template / ftp PROBLEM !!!

I can't connect my self by the ftp :

I'have tried my accompte password, and the one gave on the page : https://x10hosting.com/control/?hosting&actions&u= (close to a kind of GUID like it: Pm83c088QzH8, see below), and none of both is working !!! Is anyone 've got clue ???

BR kmehd2

The page :
Hosting Password Update
submitted March 15 at 1:24 pm Pm83c088QzH8
action status
Pending
information
Update to your hosting account password.

The FTP :
C:\Documents and Settings\kmehd2>ftp
ftp> open ftp.totoSITE.x10hosting.com
Connecté à ftp.totoSITE.x10hosting.com.
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 2 of 50 allowed.
220-Local time is now 07:25. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
Utilisateur (ftp.totoSITE.x10hosting.com:(none)) : kmehd2
331 User kmehd2 OK. Password required
Mot de passe :
530 Login authentication failed
Échec de l'identification.



The ftp details are

hostname : ftp.vitopharma.x10hosting.com
username : your cpanel username
Password : your cpanel password

upload the website files to public_html folder
 
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