Webmail

[monkey97]

When I login to my webmail on Lotus, Horde gives me this:

A fatal error has occurred
DB Error: connect failed
Details have been logged for the administrator.

SquirrelMail works.
And RoundCube gives me this:

DATABASE ERROR: CONNECTION FAILED!
Unable to connect to the database!
Please contact your server-administrator

Very annoying, as squirrelmail is very basic/limited.

 

[qualecoder]

I have been having the same problem... only to find out today that they have closed my support request, even though it is no where near fixed!

Here is my whole support request, so hopefully this will give an update for everyone as to what the solution IS NOT at least..

original date April 18 at 12:47 pm
brief Email Problem - DATABASE ERROR: CONNECTION FAILED!
description

Tried going on to email - none of them work.

RoundCube:
DATABASE ERROR: CONNECTION FAILED!

Unable to connect to the database!
Please contact your server-administrator.


Horde:
A fatal error has occurred
DB Error: connect failed
Details have been logged for the administrator.


SquirrelMail:
Appears to work - i did have an error at first but managed to get an email sent from it, yet the UI is poor in comparison to RoundCube.

Do you know what has happened?

Thanks in advance

Original Forum Thread: http://x10hosting.com/forums/showthread.php?t=118816

qualecoder
April 19 at 7:50 pm

Any help?

I want to get this all sorted - reason i found this was because I want to start using mailing lists

Corey Arbogast
April 20 at 12:30 am

Hello,

The database has been re-installed, can you check it now in Horde and Roundcube?

qualecoder
April 24 at 7:25 am

I've tried loggin on with different test accounts and i still get this.

Horde:

A fatal error has occurred
DB Error: connect failed
Details have been logged for the administrator.

Roundcube:

DATABASE ERROR: CONNECTION FAILED!

Unable to connect to the database!
Please contact your server-administrator.

Ashley
May 3 at 11:26 am

Hi,

Sorry for the delay. Are you still having this problem?

qualecoder
May 5 at 3:35 pm

Yes, i have no idea what is wrong though

Syed Huq
May 7 at 1:54 am

Hello,

Can you please check now ? We ran an update on Roundcube and Horde.


Syed Huq
-x10Hosting Executive Team

qualecoder
May 8 at 9:22 pm

Hi, thanks for the reply - still not working - very confused. I don't have access to any databases for emails except for through adding/deleting in the cpanel?

Just in case - i have created an email for test purposes, use it if you need to.

.........@qualecoder.co.uk
password is..............

www.qualecoder.co.uk/webmail


Thanks

Syed Huq
May 13 at 1:24 am

Hello again,

I'm sorry about the delay in the response, but can you please try using Squirrel mail for the moment until we can get a fix on both Horde and Roundcube ?


Syed Huq
-x10Hosting Executive Team

qualecoder
May 13 at 1:54 pm

Ok, just give me a message when it is sorted, or if you need any contact from me or anything. Can't test Squirrel Mail at the second though cause the website is down for some reason.

Cheers, Luke

 

[dlukin]

It seems that they don't care.
They say it is fixed, so it must be fixed, even though users are telling them that it is broken.

 

[carl6969]

Horde and Roundcube are not working at the present time. You may use Squirrelmail for webmail if you wish. Staff is aware of the issue.

 

[qualecoder]

Horde and Roundcube are not working at the present time. You may use Squirrelmail for webmail if you wish. Staff is aware of the issue.

When are they going to sort it?

It would be brilliant if they just did it properly...

 

[calistoy]

When are they going to sort it?

It would be brilliant if they just did it properly...

Is Squirrelmail not not working for any of you?

 

[dlukin]

Is Squirrelmail not not working for any of you?

It works. And it sucks. Horde is much better. Horde is installed. Horde worked before. It would appear to be a problem of database permissions or settings. This has been a known problem for weeks.

But you guys don't fix it.

 

[dlukin]

Before this gets closed, is there any plan to get Horde working?

 

[dlukin]

Hello?

Answer?

 

[qualecoder]

Well.. looks like we are wasting our time..

Before i ever buy hosting, ill see how decent their free hosting is and their general service...

now, you finish my sentence... I'm sure i dont have to

 

[carl6969]

I have asked staff for an answer on Horde and Roundcube. Will post information as soon as I get it.

 

[dlukin]

original date April 18 at 12:47 pm

The problem goes at least that far back and the Staff has known about it for that long.

Any idea?

 

[carl6969]

I am trying to get answer for this. As I stated earlier, I have sent message to staff and will report what they tell me as soon as I hear something.

 

[qualecoder]

I am trying to get answer for this. As I stated earlier, I have sent message to staff and will report what they tell me as soon as I hear something.

Cheers, carl6969

Keep us updated

 

[carl6969]

Just made another inquiry to staff about this.

 

[dlukin]

Thank you Carl for trying.

 

[monkey97]

If they know there is a problem, and from what the rest of you have said, they have known about it for some time, then they should bloody well fix it!