Whm error: the username supplied already exists. (code create_1)

[noticias]

Hi, I created my account but then I received an email saing
This email is being sent to notify you that the hosting account that you have signed up for has not been created, due to an error which occurred during the creation process.

The error that occurred was:

Whm error: the username supplied already exists. (code create_1)​

The error that occurred can most likely be resolved by signing up again for a hosting account here: http://x10hosting.com/hosting/signup

And I created again (like 2 times) but I receive tha same email could you help me
Thanks

 

[Christopher]

What is the username and domain you are registering with?

 

[noticias]

User name is news and domain is news.x10hosting.com

 

[Christopher]

I can't find a account with the username "news" in our backend.
Moving this to level two support.

 

[Fedlerner]

PM me the following information and I'll manually create the account.

cPanel username:
Domain/Subdomain:
Hosting package:
Mail:
Do you agree to x10hosting TOS?