WHM help.

[Zenax]

I am helping StarShine out on his Re-seller etc. We cannot find the link to creating a new Hosting package at all. I was wondeirng if you could help me out?

 

[lambada]

They're called Packages in WHM

http://www.cpanel.net/docs/whm/Add_Packages.htm

 

[Starshine]

They're called Packages in WHM

http://www.cpanel.net/docs/whm/Add_Packages.htm

The WHM doesn't list that option.

It says :

1 To access the Packages Menu, click on Packages, on the main screen of your WebHost Manager interface.

But my WHM doesn't show a Packages Menu.

From top to bottom on the navigational bar on the left :

Cluster / Remote Access
Server Status
Account Info
Account Functions
Multi-Account Functions
Frontpage
Themes
DNS functions
Cpanel

 

[Chris Z]

is this cPanel/WHM 10 or 11?

 

[Starshine]

is this cPanel/WHM 10 or 11?

WHM 11.2.0
cPanel 11.6.0-C15062

 

[Chris Z]

OK. Hmm, that's really weird, the packages section should be right under Themes. Try pasting "scripts/addpkgform" at the end of the WHM url. So it would look like "http://yoursite.com:2086/scripts/addpkgform" or "http://yoursite.com/whm/scripts/addpkgform

 

[Starshine]

Doesn't work.
Doesn't do anything actually - takes me to a blank page.

I do have a support ticket in to the hosting site, they just seem to be taking their sweet time to respond.

 

[Chris Z]

Hmm, well that's odd. Packages aren't really required though, have you tried to make an account yet?

 

[lambada]

Are you a reseller or is it a dedicated server? Because resellers can have the option to create packages disabled I believe (which sounds like what has happened).

 

[Starshine]

Chris Z --> Yeah it is odd ... just got a response from Support ... they are looking into it at the moment. I can create accounts, I guess. There is an option to do so, but my co-owner was wanting to have the Add Package feature I guess. *shrugs*

Lambada --> I think so. Waiting for support to tell me what is going on. All they sent so far was "We are looking into it now" ...

Thanks everyone for the help. I'll leave this open long enough to tell ya their answer ( when I get one )

 

[Corey]

It must be disabled for you. It is just a check box you either click or don't when creating the reseller account.

-Corey

 

[Zenax]

Well apparently he got an answer and the problem has been fixed, and we now have the ability to create packages.

Once again, thanks so much for your help and support.