Why not set up a Twitter account just to blast out status updates?

[nerotic]

Just in the cases of outages, and have it link to a hosted page that duplicates that info.

Would save the community advocates and staff a ton of effort

 

[stpvoice]

It's a good idea, but the problem is people still won't check it. Half of the threads here are duplicates, and could have been answered by the one before.

 

[nerotic]

Well not on day one, people would have to get used to it but you can just make a sticky in big bold letters that says "****!!!! OUTAGE INFORMATION !!!!!*****

Should help somewhat

 

[stpvoice]

Unfortunately, the "me, me!" reflex of people usually means they dive straight for the open ticket button. I do like the idea though.
This would be better in Feedback and Suggestions. Hopefully a moderator will see it and move it. I don't have mod privileges.

 

[Smith6612]

Just in the cases of outages, and have it link to a hosted page that duplicates that info.

Would save the community advocates and staff a ton of effort

x10Hosting does have a Twitter page, found here: http://twitter.com/#!/x10hosting
There's also a Facebook page: http://www.facebook.com/x10Hosting
The Official Status page: http://status.x10hosting.com/

 

[carl6969]

* Moved To Feedback And Suggestions *

x10Hosting On Twitter

 

[kadai]

I agree with stpvoice, people have get used to do not read and demand their issues to get solved as soon as possible with the less effort from their side.

User that are smart enough (or at least have the valuable skill of reading and analyse) will just read the forums and search elsewhere before to actually ask.

You may make the "Outrage" topic sticky and ask everyone to read it, but the awful truth is that most of the user will never read it, even if that explains clearly how to solve the problem.

Best thing to do at this times?
Sit and wait. Having a little interruption on this service is nothing compared with the overall quality.