X10 premium Migration

[threecou]

Hello i just signed up to X10 Premium and i switch my free account over. How long does it take for the switch over to complete

EDIT: Its saying in progress

 

[Anna]

It is usually rather fast, though due to propagation time for the DNS you may see your site from both the premium and the free server for a little while right after the migration is completed (commonly a couple hours tops).

For questions about the status of the migration, using the premium clients area and submitting a ticket would be the best option as not all that browse these forums have access to check premium accounts.

At this time I do see your domain as being pointed to one of the premium servers

 

[threecou]

Im trying to use my new domain on it as a parked domain i setted everything up name servers on my domain host but i keep getting
Error 481
Request rejected by xVarnish-WAF. Please contact the system administrator for more information.

Request ID 1464279726.11983648

 

[Anna]

Did you have that domain added before the migration? If so could you please ping the domain, that would tell us if you are directed to the new server or the old server?

If you didn't have it added before the migration, please verify that you did login to the premium account (details should be included in the welcome email you got) and added it. If you did login with the old details the domain would have been set for the old server.

Also, since you now have a premium account, using the ticket system in the clients area would be recommended as that would be where you access the premium hosting support, not all that browse these forums have access to the premium accounts.

 

[threecou]

I pinged the domain it comes back as the new server i had it added before the migration

 

[Anna]

In that case, I would definitely suggest contacting the premium support about this issue (if you haven't already), as that way you are certain that the request comes to their attention.