x10hosting header disappeared

[marcell2]

When I go to my cPanel I can't see x10hosting anymore, only cPanel page.
I've upgraded from free to Illuminated yesterday, but in my cPanel my package is prime:
Hosting packageadfree-infinity-prime

Also, I would like to know, does Illuminated plan fully support ASP?

 

[bdistler]

Which ASP or ASP.Net

ASP is older, and only supported by Windows.

ASP.Net is newer, and actually superseded ASP - ASP.Net is able to be emulated mostly on x10hosting's servers via the mod_mono project, which Illuminated and Premium hosting do have. The x10hosting comparison page also explicitly states ASP.Net using mod_mono - There is a large difference between them, as one is 100% Windows only, while the other can be partially emulated on Illuminated and Premium servers

Because of ASP.Net being emulated via the mod_mono project, not 100% of all ASP.Net code will work as expected, and in addition some code will actually not function at all. ASP.Net is supported, but if you must have ASP.Net working as intended, you need to find a Windows host, as that's the only guaranteed way that ASP.Net will perform as expected you should look at [ http://www.mono-project.com/Compatibility ] - it shows what sections do not work - and some of those sections might be critical to the project you are running

 

[marcell2]

Well I got check it.
Is mod_mono on by default?

Are you an admin?
Could you check my account? It's Prime, but I've paid for Illuminated

Thank you for the answer

 

[Dead-i]

Hi marcell,

When you are in your cPanel, does the URL start with https://illuminated.x10hosting.com:2083/?

Thank you,

 

[descalzo]

The system shows you are on server Illuminated and a traceroute to your main domain ends up at 99.198.122.26, which is Illuminated.

Your cPanel should also reflect the larger number of allowed parked domains (2) and add-on domains (4) and other resources.

 

[marcell2]

Hi marcell,

When you are in your cPanel, does the URL start with https://illuminated.x10hosting.com:2083/?

Thank you,

Yes, but in package I'm prime, also I've tested many asp scripts, didn't worked.
I would like to ask for a refund, my website is not supported by x10hosting, should I open a ticket for that?
If yes, could you link me to it? I can't find the link to open tickets.