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My account was blcoked in October. Since then I can't access to my web or my panel (where at least I could recover my files and move my web to other hosting). I'd like to know what I have to do to recover all my info, please. Seriously!

Ok. I'll wait. I hope you can do something soon :( Thanks Masshuu

My account has been suspended. The reason looks like a Malware problem. I had that problem in other web and I believe I know how to fix it, but I need open my FTP to do it and I can't. Some help, please?

Sorry I wanted to say I can't access. I can't in any PC I've tried.

I can't access to my cPanel or my FTP account. So I can't edit anything. I'll try later in another computer. ---------- Post added at 04:27 PM ---------- Previous post was at 12:14 PM ---------- I've just checked it in another PC. I can see my web or access to my cPanel there. :(

Sorry, but I can't see my web or access to my panel. I even try access to FTP and I can't. :frown:

My account doesn't work I've just read all accounts are working again, but mine it's not working. It appears as unsuspended, but I can't open my panel or my web. I even can't connect to my FTP. Is the problem mine or a server problem? Thanks. http://umbraldearcadia.x10hosting.com/

Everything's working now. I only hav to change all the permissions to 755. Thanks a lot descalzo! :)

Since the migration almost a month ago my web has been suspended. Now I only get this message: ----------------------------------------- Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server...

Ok. Thanks to both of you.

Thanks Masshuu. How much time this will take? Is normal I can't access to my cPanel for this?

My account is suspended. I have a message in my panel that says "User transfered to another server" What can I do to recover my web?