I'm getting a little concerned. I've had a ticket open for about a week to get a backup issue fixed with my account. The last response in the ticket was me before it was escalated. I was told in another forum thread that the problem would be looked into 'shortly'. This was also about a week ago. I've had to close off two parts of my site temporarily to stop the backups going even more out of date, and I have no way of doing backups myself due to limited bandwidth on my end. Could someone let me know when the issue will be looked into please?