Cannot login to administration page

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gleeman

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Hi guys

I can login to the forums, can not login to the administration page.

I get the following message.

Welcome to the x10Hosting account management panel. You can manage all aspects of your free hosting account by logging in below. Be sure to use your forum user name and password to login. If you have issues logging in please open a ticket support ticket at our help desk. If you are a paid hosting customer please use the premium support area at http://clients.x10hosting.com.
The forum account you are logging into does not have an existing link to an x10Hosting hosting account.

Please be sure you are using the correct account to access x10Hosting's account management system. You should be using the forum account that you provided during the hosting account signup process. If you are not, this error is most likely the result.

If you have successfully logged into the account system in the past, this error may be the result of the hosting account no longer existing. If you have not accessed your x10Hosting account in an extended period of time, it may have been terminated with our inactivity policy.

If you've recently signed up to find that your account errored during creation, and you selected to "reattempt" or "cancel" your account signup, you will see this message until you sign up for an account again.

To receive a definite answer regarding the status of your account, open a support ticket at: http://support.x10hosting.com
 

garrettroyce

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I'm showing that you have no hosting account linked to your forum account.
 

adamparkzer

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gleeman,

Were you ever able to log in to your account manager? As GarrettRoyce already said, it seems like the hosting account linked to your forum account is either invalid or nonexistent.
 

garrettroyce

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It looks like something changed. Before there was no account, now there's a broken account. I think this needs to be looked at by staff.
 

adamparkzer

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It looks like something changed. Before there was no account, now there's a broken account. I think this needs to be looked at by staff.

Now that you mention it, it might possibly be under creation, seeing as it wasn't listed before and now it is.

I don't have a definite knowing of what's going on or a definite solution, but I'm sure a staff member can check for sure.
 
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