domain name change

[wendyait]

I have tried three times to change my main domain from activ8ed.co.cc to activ8ed.co.nz, but I keep getting an error message like the one below. can anyone help

Hosting Domain Modification
submitted May 4 at 11:04 pm
ygiazeHleT3h
action status
Error
information
A change to your hosting account's primary domain.
result
A system error occurred while processing this action.

Error Code: 1E9F63B0

 

[vishal]

Did you park it or added as addon before ?

 

[wendyait]

yes I have used it as an addon before.

 

[vishal]

yes I have used it as an addon before.

So did you remove it from addon ?

 

[wendyait]

yes

 

[vishal]

Escalated to admins