unable to understand the reason of my account suspension

[tikkisetty95]

hi sir i am getting the error trying to open my site www.teja.x10.bz, i tried to find out the reason by login to my account at x10 hosting and it has been described as below

suspension :- Upload script. Part of site, not zt. If ticket opened, give 24 hours to remove (upload. Php). -stpvoice

please solve my issue,
thank you very much in advance

 

[stpvoice]

Hello,

There was a public upload script at http://teja.x10.bz/upload.php
If you agree to remove it within 24 hours, you can have your account back.

 

[tikkisetty95]

Hello,

There was a public upload script at http://teja.x10.bz/upload.php
If you agree to remove it within 24 hours, you can have your account back.

thanks for your reply sir

sir i will agree to remove the above mentioned file , but i am unable to login to my ftp account or even into the control panel.
please help to resolve my problem by giving suggestions . thankyou very much/

 

[stpvoice]

Hello,

You can't access your account in any way while it's suspended. I'm going to unsuspend you now. Access via cPanel and FTP will be restored then.

 

[tikkisetty95]

sir i had deleted the file upload.php, i am able to login to control panel and through ftp,
but i had another problem, the website is not working please visit http://teja.x10.bz
and give me your valuable suggestions.

 

[stpvoice]

Hello,

That website loads fine for me. Please clear your browser cache and flush your DNS, then try again.

 

[tikkisetty95]

Hello,

That website loads fine for me. Please clear your browser cache and flush your DNS, then try again.

i had cleared the cache and i got my website back.

thank you so much for your help and for spending your valuable time for solving my issue

 

[stpvoice]

No problem. Don't hesitate to contact us if you have any further issues.
Sorry for the inconvenience.

 

[tikkisetty95]

best and immediate help i had ever get before, for a free web host.
thankyou very much