Hi! I have a friend that is having problems signing up

[ebizlpcr]

I referred her to join the site, but it's been since xmas day, and she's still having an issue signing in even after the verification link is clicked on saying "An Error has occurred while attempting to process the request" , could someone please help her please?

 

[Corey]

Can you give us some more information about the sign up so we can look it up and get it fixed for her?

The verification code or email would be fine, you can PM it to me if you don't want to post it here.

 

[ebizlpcr]

Thank You so much for the response!
She said this link was the only thing she received from you guys

[link sent to you via PM]

 

[Bryon]

Hi, the account should be all set to use, the problem has been resolved. Please update us if you or your friend see any further problems.

 

[ebizlpcr]

Great! Could you tell us what the problem was? Maybe was it something she did that we could have done/avoided on our part?

 

[Corey]

We had an issue with CloudFlare erroring out in the background on a request to the server so the signup was only partially submitted. Bryon took care of fixing the issue for any accounts in that situation, your friend didn't do anything wrong.

 

[caftpx10]

Was that related to the Cloudflare error that occurred around 15 hours ago in the forums?

 

[Bryon]

Hi Cafpx10, the error actually only occurred for a subset of account signups submitted last week for approximately December 23rd - December 27th. If a signup experienced an error due to this, simply signing in again and hitting the green "Try Again" will have the signup process normally.

 

[caftpx10]

Hi Cafpx10, the error actually only occurred for a subset of account signups submitted last week for approximately December 23rd - December 27th. If a signup experienced an error due to this, simply signing in again and hitting the green "Try Again" will have the signup process normally.

Oh ok. It's just I've noticed a Cloudflare error while navigating the forums for around 6 minutes.

 

[Corey]

If you get this error again can you screen shot it or record the data from it? We've seen some intermittent CF issues but are having a hard time pinning them down since they occur randomly and only for some people. I believe when it throws an error it includes an ID with it which we need in order to get CF to look up the info.

 

[caftpx10]

If you get this error again can you screen shot it or record the data from it? We've seen some intermittent CF issues but are having a hard time pinning them down since they occur randomly and only for some people. I believe when it throws an error it includes an ID with it which we need in order to get CF to look up the info.

Sure. I'll keep an eye out while navigating.