Can't sign in to cPanel; can't FTP with FileZilla; and get 500 internal server error from my site

[sflondon]

I'm having issues signing in to cPanel, transferring files to the server via Filezilla, and displaying my site.

When I try to display my site, sflondon.x10host.com, I get a "500 Internal Server Error". Nothing I do seems to help. I even waited a few days in case there was a system problem that had to get sorted out.

When I try to sign in to cPanel, it complains that my login information is incorrect. I'm using the exact same email address and password that I used to sign in to the forum so I'm not sure what the problem is.

While I try to FTP to my website with Filezilla, there's a certificate error; I accept the error and proceed but get this:
Status: TLS connection established.
Command: USER hugh.mungus@hotmail.com
Response: 331 User hugh.mungus@hotmail.com OK. Password required
Command: PASS ********
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

I'm using the same email address and password that I used to sign in to this forum. I'm using my domain name, sflondon.x10host.com, as the host name.

Can someone please tell me what I'm doing wrong? I wanted to read the getting started link in the signup email but that was broken....

 

[bdistler]

When I try to display my site, sflondon.x10host.com, I get a "500 Internal Server Error"

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There might be a syntax error in one or more of your [ .htaccess ] file(s) - try renaming all of your [ .htaccess ] file(s) to see if this is the case

this error could also be due to a PHP error - that is commonly caused by older out of date scripts.

try to set error logging on - see --> [ https://x10hosting.com/support/account/my-website-is-showing-a-blank-page ]
be sure to set [ log-errors ] on - before you click on save - this might make a log file for you

a error log file - named [ error_log ] - will appear in the same folder that the executed PHP script that throws the error is in
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When I try to sign in to cPanel, it complains that my login information is incorrect.

your cPanel login information might not be the same as your forum login information
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While I try to FTP to my website with Filezilla

if you use FileZilla - you must disable the option for multiple connections otherwise x10hosting's firewall may block you

in filezilla --> Edit (top of screen) --> Settings --> Transfers --> Concurent transfers - set all three to "1"
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CAUTION: your IP can be blocked by x10hosting's firewall - for too many "Failed" FTP logins in a short period

The FTP details you need for FileZilla (or other FTP client):
click on icon at top lefthand side of screen (Open the Site Manager)
click on [ New Site ] - enter a name for your site

Host: (your account's primary (main) domain) or (your server's IP address) - Port: 21

Protocl: FTP - File Transfer Protocol

Encryption: Use plain FTP

Logon Type: Normal

User: (your cPanel user name)

Password: (your cPanel password)

click on [ Connect ]
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I'm using the same email address and password that I used to sign in to this forum

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they may not be the same
and you do not use a Email address with FileZilla
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