Recent content by akesox10

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    Log in history is incorrect

    Ok, so that's what I did. I'm confused by what @Eric S said: "You must login directly to your x10hosting dashboard." Isn't that what I'm doing? I click the account avatar and "login history" which directs to https://x12.x10hosting.com:2222/user/login-history And it's there I see an...
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    Log in history is incorrect

    I logged in and went to control panel, as usual. How do I get to "x10hosting dashboard"?
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    Log in history is incorrect

    I was finally able to log back on and no, the log in history doesn't show that. Here's what I see (missing Nov, Dec and Jan when I definitely logged in): 2022-03-29 11:31 xxx 1 2022-02-12 09:25 xxx 1 2022-02-12 10:23 xxx 1 2021-10-21 02:03 xxx 1 2021-09-20 13:54 xxx
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    Log in history is incorrect

    FYI - I got the suspension warning email so logged in today, but when I check the log in history, it's wrong. I have an email alert set to remind me and I definitely logged in in November and December but it shows October as the last log in.
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    Can't access control panel

    Asked this 2 months ago but got no response and it's still an issue: @Anna @garrettroyce The hosting control panel link (pointed at https://x12.x10hosting.com:2222/CMD_LOGIN) now times out with an error that the site took too long to respond.
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    Not getting password reset email....

    @Anna @garrettroyce Would appreciate a response to my question about the hosting control panel link not working. Cheers!
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    Not getting password reset email....

    @Anna @garrettroyce The hosting control panel link (pointed at https://x12.x10hosting.com:2222/CMD_LOGIN) now times out with an error that the site took too long to respond.
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    Not getting password reset email....

    @garrettroyce Ok, I can log in again - thanks! Do I need to change the admin password or not? Do you recommend doing that?
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    Not getting password reset email....

    Signed up >>>>>>>>>>> Thank you for signing up for an x10Hosting account. Please visit the link below and sign into your account to verify your email address and complete your registration...
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    Not getting password reset email....

    @garrettroyce Thanks but when I try to change forum password, I get "your existing pw is incorrect". Pretty sure it's not - I've tried every pw I may have used. So what now?
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    Not getting password reset email....

    Trying to do monthly log in but am not getting the reset email. Please help. Thanks!
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    Resolved Cannot change password

    Tried the reset link yet again, and this time pasted the link from the email into an incognito window and it worked. Didn't use a special character in pw this time. So not sure if it was because special characters aren't allowed in pw's or there was a conflict in the browser session.
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    Resolved Cannot change password

    Thanks @garrettroyce - I've tried that a few times and get the email, but it just redirects to the account admin page with the same result.
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    Resolved Cannot change password

    Thanks for trying - I left @garrettroyce a message
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    @garrettroyce Any suggestions on how to reset a password? I've tried changing it in my account...

    @garrettroyce Any suggestions on how to reset a password? I've tried changing it in my account -get the success message, but the new password doesn't work, the old one does. Also tried the reset link - got the email but the link just directs to the log in page and I'm back in the admin page...
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