Recent content by Anna

Can you please try now? I found and corrected an error with your account, likely from an issue when the service was created.

There appears to be something odd with your account, what domain is supposed to be present for it? It is possible that the service was not fully created on the server, at least that is how it looks right now.

Could you please try now? I did locate an error with your account, likely from failure to initially create the service properly, I have now corrected this.

The domain is not pointed to x10 at this time which is why it was still loading up. The service was, on DA level, still suspended likely due to an unsuspension failing to go through all the way, I have now corrected this.

Diskspace can be increased several times as needed. It is the account geral that I see listed as having a large usage, you can see that under email accounts in DirectAdmin. The only option to get more email accounts is switching to premium which comes at a low cost (if you pay by month it is...

One of your email addresses lists as having over 500 mb usage, I'd advise you to review that as that is a fair bit of email usage, although I can see it possibly accumulating since your account is a few years old. That said, I have increased your available space a bit for now and you should see...

Could you please let us know what the IP address it claims to be in use on? I can not see it present on the server at this time.

Your overall usage is what is seen in the green square, this is the one that tells how much your account uses, and how much it has available in total. The red square, which I assume is the part you are curious about is the usage for each of your domains. When adding a domain to the account you...

I can see that you have ~450 mb stored in .trash, red square enclosure showing this. Any file you deleted would end up there unless otherwise selected delete to trash is the default setting, and it will count towards the total. See attached image as well (it is a screenshot from your root...

Wrong place for this, closing

Wrong place for this, closing

I have doubled your available space, some of the usage was in tmp files though, but even without that I figured you were eligible for the increase.

I have sorted this out. The account was actually unsuspended on the server itself, but the panel failed to reflect this properly.

Your account should now be properly unsuspended, it was actually unsuspended on the server itself, but the panel failed to reflect this.

I can see that your account was recently suspended for inactivity and that you unsuspended just a couple days ago. Any attempt to login to mail during the time the account was suspended would have resulted in a failed login attempt as the credentials would not be considered "valid" when the...