Recent content by Anna

  1. Anna

    Error establishing a database connection

    Well, since that domain is not part of the account associated with the account you post from it does look like a ToS violation since you are only allowed to have one account per individual. It does indeed look like there's still a bunch of tables missing in the database, at least from what would...
  2. Anna

    All pages show 404, even though I have files in public_html

    Your site works just fine as long as you do NOT use https (regular http works fine), this would be due to SSL not being enabled on the account, I have however now enabled it for the account. To get SSL fully functional you need to enable it for the domain under domain setup and also obtain a SSL...
  3. Anna

    Error establishing a database connection

    Your site works fine when I check, assuming you refer to the one in the document root for the working domain (seem you have one misspelled that doesn't exist as well). You might need to clear cache.
  4. Anna

    Help please

    Looks like you managed to get an account sorted so I'm guessing this is resolved.
  5. Anna

    Urgent Help Needed: Account Suspension for qdqwgpmo After Adding New Domain!

    I have allowed the domain in the system, you should see the service coming back within an hour.
  6. Anna

    SSL Module Activation for Free Hosting

    This has now been enabled.
  7. Anna

    Login from GR IP

    I can confirm mrburnsx suspicion, your local IP was indeed blocked byt the server, due to: Failed IMAP login I have removed the block, please ensure you are using the correct credentials for email to avoid having your IP blocked again.
  8. Anna

    unsuspension error

    Your account should now be unsuspended.
  9. Anna

    Offline when showing active

    The site has been online all along. However, your own IP was blocked by the firewall due to "Failed DirectAdmin Roundcube login". I have removed the block, please ensure you are using the correct credentials when logging into your email account. Could this happen on premium? Yes, as repeated...
  10. Anna

    Increase of space

    If you buy the starter plan at $11.95 per year you get to start of at 1gb diskspace. Can only be paid through paypal though and would be set as a subscription where you automatically pay the following year unless you cancel the subscription on your paypal. There has been talks about different...
  11. Anna

    Increase of space

    With the free hosting there's no option to get that up start. You start out with 0.5gb, and can get increases as needed incremental, but the account first need to be using 75% of the current allotment, be at least 7 days old (and for consecutive increases to be granted there needs to be some...
  12. Anna

    Increase disk space

    Magento is not really something that would work well on free hosting, checking their own specs it is recommended to have a VPS at the least. Further more, to get disk space increased there are a few requirements, one being that the account is at least 7 days old, yours is not even a full day...
  13. Anna

    How do I stop my website from pointing to the x10premium page?

    It is currently pointing to the free hosting server, at least from my end. Local DNS cache may cause you to still see it as pointed to the premium until that updates on your end. However, you might need to send in a ticket on premium to have the domain removed from your cancelled account (since...
  14. Anna

    Please Unsuspend our account

    The domain on your account is not pointing to the free service, by the looks it does point to the premium server so it may be best to open a ticket within your clients area (https://clients.x10hosting.com/clientarea.php) where the staff that handles the premium (or vps) hosting can see your...
  15. Anna

    Please need help with erroneously terminated service

    This should now be corrected, and your site should show properly soon (cache may prevent it from doing so immediately)
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