Recent content by Eric S

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    Unable to Unsuspend: "Multiple Users" Error on Login - Please Help

    I can see 12 accounts using the exact same IP as yourself. Can you please confirm the network you are accessing your service from?
  2. E

    Eu não consigo acessar minha conta, mesmo com as credenciais certas

    We can see 6 accounts the account using the same IP address as you along with similar domain name schemes. This would indicate that you have created multi accounts.
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    How to pay a invoice? I only have print or cancel options.

    Your account has been terminated and removed from our system since Oct. of 2024. Do you have a secondary account with us that is more active? We can also see this previous service did not have a starter package assigned.
  4. E

    Getting wrong "Multiple Accounts" error

    Your service has been restored. I do apologize no update was provided here. You should be able to keep using our services as I have marked the account to be allowed. Please give this ~1-2 hours after this update for the DNS and all systems to sync.
  5. E

    Account has disappeared with no apparent reason 404 code seen

    Can you confirm which domain you are seeing 404 on? I can view your site without issues at this time.
  6. E

    508 Errors

    This is occurring during our maintenance of your server. This should go away in the next 48 hours after we complete the updates.
  7. E

    Important Errors when trying to login / reply for inactive email

    Please re-attempt this access
  8. E

    requesting unsuspension

    This domain name is not allowed.
  9. E

    requesting unsuspension

    Your account has been restored. Please make sure to login to your dashboard to make sure this remains active.
  10. E

    Connection Erro

    This is based on the PHP settings you had applied. I can now see the domain loading on our end without issues.
  11. E

    Thinking of transferring domain to x10

    As you can see your invoice reflects the correct amount despite the website may be showing incorrect. There is no bait and switch here the transfer fee for non 2-3 year plans is currently 13.99. We are also working with you via your ticket on our premium side.
  12. E

    CloudLinux Manager is not available - when attempting to access the "Select PHP version" panel

    This should now be resolved!
  13. E

    403 Forbidden Error

    Can you provide a screenshot of the error for this? Are you attempting to use this via the paid plugin version you purchased?
  14. E

    Cannot receive email verification

    We can see the emails are sending but you may be clicking them out of order. please reattempt this and only click the most recent email sent to you.
  15. E

    Account suspended or fully terminated? Can it be undone?

    We have restored the account for you. This is a one-time restore. Please make sure you act accordingly when any emails are sent regarding the status in the future to prevent any issues
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