Recent content by Eric S

  1. E

    Please need help with erroneously terminated service

    You should see service active again. As you stated the reason for this was you failed to access your account within ~60 days. We should have sent you multi emails almost 10 or so before this happened. To prevent this issue happening again you must make sure you are following the instructions...
  2. E

    Unsuspension request

    We have allowed this domain name. Please give the system ~1 hour to sync this change.
  3. E

    requesting unsuspension

    I have reactive the account. Please remove the domain within 72 hours and add a new one to prevent any future automatic actions.
  4. E

    Public access to /.well-known/acme-challenge/

    I have re-enabled this option for your account. Can you please log out and back in which should then provide DNS management / control to you.
  5. E

    requesting unsuspension

    We have allowed the new domain you added as this seems to have been a false positive Please allow a few hours for the system to fully resync and active.
  6. E

    can't open the hosting control panel

    Hello, Thank you for the video. This is certainly not replicable on any of my machines When you click to open the control panel a secondary window shows and pops up. Is it possible you disabled pop ups on x10hosting.com? Can you check your web console ( f12) when you attempt this to check any...
  7. E

    Request for Unsuspension – I Apologize and Will Remove Domain

    I do not see any suspension on your account at this time
  8. E

    Request for release

    We do not see any suspension on your current account at this time.
  9. E

    can't open the hosting control panel

    Can you confirm if this shows any errors or provide a screenshot of what you see on the screen when attempting to access this?
  10. E

    I can't extend the SSL action

    You will need to re-generate a new SSL via your account management > SSL certs section of your DirectAdmin panel
  11. E

    can't open the hosting control panel

    I can not reproduce this at this time. Therefore, I believe this will be local / browser related. Can you attempt to do this on a different browser?
  12. E

    Requesting Additional Disk Space

    I have increased the available space for you!
  13. E

    Please enable SSL for my account

    This should now be enabled correctly under the account and domains management section.
  14. E

    Please enable SSL for my account.

    This should now be enabled!
  15. E

    Overpaid yet again

    You have to cancel the automatically payment from your own PayPal account. This is a subscription service and that is currently how this is cancelled. If you have any issues cancelling this via your Paypal service please let us know. I have refunded your payment as requested and downgraded...
See more
Top